Reply
Highlighted
Oct 14 2013
By: Final__Rest_OG First Son 1 posts
Offline
Accepted Solution

How do I change my password without knowing date of birth?

2 replies 432 views Edited Oct 14, 2013

apparently i have to know what date of birth i entered when i first created my account or i cant do anything about changing my password that i forgot .. when i go to change my password it has a box for your email, one for your date of birth, and then the captcha but i enter it all in (i know email is correct for sure) and it doesnt recognize it and doesnt give me any help at all.. so am i stuck with not knowing my password since i dont know what date of birth i entered when i made my account?

Message 1 of 3 (432 Views)
Reply
0 Likes
MVP Support
Registered: 01/09/2010
Online
41786 posts
 

Re: How do I change my password without knowing date of birth?

Oct 14, 2013

Welcome to the PlayStation Community.

 

You forgot the date on which you were born, didn't your parents tell you?

 

Yea yea I know, you lied about your age when creating the account, you're not the first & certainly won't be the last.

 

If you have 'forgot' your DOB you'll have to contact Sony about this, we can't helo you here, sorry.

 

Here'S Sony's number.

 

Phone Icon
 

PHONE 800-345-SONY
Mon - Sun 6:00AM - 10:00PM Pacific

 

BRIT-KO

CMNTY_SIG_MVP_500x100_002B.jpg



Customer Service - 1-800-345-SONY (7669)
Account & billing Support -1-877-971-SONY (7669)
Available Mon to Fri 8am - 8pm PST
Message 2 of 3 (429 Views)
PlayStation Moderator
Registered: 12/19/2012
Offline
5786 posts
 

Re: How do I change my password without knowing date of birth?

Oct 14, 2013
Moved from Playstation Forums Support
Message 3 of 3 (421 Views)
Reply
0 Likes