Mar 07 2013
By: tottzy_5 First Son 3 posts


2 replies 117 views Edited Mar 7, 2013

So here's the husband set up a psn account several years ago.  We then moved to BFE.  We were unable to get Broadband, so we haven't had the PS3 hooked up to the internet for a long time.  Well, we moved back to civilization.  Yeah!  We hooked up the internet to our Ps3, but when he went to sign in he was told that his password is no longer valid.  The email address that he used when he first signed up, years ago is gone, so he can't get a password reset.  What do we do?

Message 1 of 3 (117 Views)
First Son
Registered: 03/07/2013
3 posts

Re: Help

Mar 7, 2013
really? nobody?
Message 2 of 3 (104 Views)
MVP Support
Registered: 01/09/2010
43022 posts

Re: Help

[ Edited ]
Mar 7, 2013

Hi & Welcome to the PlayStation Community.


Sorry no one came by earlier to assist you, don't take it personally it was probably because they were unable to help you out.


I think your problem stems from the 'hack' with PSN which forced all of us to change our paswords, I think your only option here is to speak to Sony playStation customer service about this.


Here's their phone number:


Phone Icon


PHONE 800-345-SONY
Mon - Sun 6:00AM - 10:00PM Pacific


And here's the link to all the options:


My feeling is that this should be a relatively simple issue to resolve.


Good luck.




Customer Service - 1-800-345-SONY (7669)
Account & billing Support -1-877-971-SONY (7669)
Available Mon to Fri 8am - 8pm PST
Live Chat Available Mon-Sat 6am-10pm PST & Sun 6am-8pm PST
Message 3 of 3 (101 Views)