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Aug 28 2013
By: kaibil1471944 First Son 2 posts
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Help recovering account

3 replies 197 views Edited Aug 28, 2013

Hello my current user is kaibil1471944 but my original one the one im trying to recover is Kaibil1944.

 

I sold my ps3 about 3 to 4 months ago so i changed deleted my account i think and changed passwords and email.

 

Now i bought a new ps3 and want to recover my account and all the content i bought in the store, i have proof that was mine receipts of orders etc 

 

what can i do?

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MVP Support
Registered: 03/01/2010
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Re: Help recovering account

Aug 28, 2013

You need to remember the e-mail and password. You can try contacting Customer service but without the console I don't know if there's much they can do.

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Re: Help recovering account

Aug 28, 2013

kaibil1471944 wrote:

Hello my current user is kaibil1471944 but my original one the one im trying to recover is Kaibil1944.

 

I sold my ps3 about 3 to 4 months ago so i changed deleted my account i think and changed passwords and email.

 

Now i bought a new ps3 and want to recover my account and all the content i bought in the store, i have proof that was mine receipts of orders etc 

 

what can i do?


http://us.playstation.com/support/contact_options/index.htm   <-- try the livechat option there.

 

Do you still have your original email account memorized?  Have that handy when you contact support...they will ask you a few questions and if you have the proper information they should be able to help you out.  You will need to know answers to security questions and things such as that.

 

 

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First Son
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Re: Help recovering account

Aug 30, 2013
I will try tomorrow thanks, i also have as proof all my psn purchase orders , numbers, dates and emails
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