Not helping -.-
Actually they were helping. They gave you the link to look up error codes yourself.
Yeah deadend was helping...
8002A231: Your Sony Entertainment Network account has been suspended
If you receive this error message, your Sony Entertainment Network account has been suspended. You must wait the duration of your suspension before you may access the PlayStation Network. You will receive an email within 24 hours advising you how long your suspension will last.
You can learn about reasons why an account may be suspended.