I think the error code 8002A231 means your former account has been suspended, Lightboy1114. Have you checked your email and the message explaining the reason on why your former account has been banned?
Customer Service - 1-800-345-7669
Account and Billing Support - 1-877-971-7669
Sony Rewards - 1-888-715-7669
Not helping -.-
Actually they were helping. They gave you the link to look up error codes yourself.
Yeah deadend was helping...
8002A231: Your Sony Entertainment Network account has been suspended
If you receive this error message, your Sony Entertainment Network account has been suspended. You must wait the duration of your suspension before you may access the PlayStation Network. You will receive an email within 24 hours advising you how long your suspension will last.
You can learn about reasons why an account may be suspended.