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Nov 09 2013
By: Dragau4 First Son 1 posts
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Hacker steal one of my PSN game

3 replies 247 views Edited Nov 9, 2013

I buy a game on PSN and a guy hack my account and download my game and i don't know how to disable his device (to recover my game) because i got a other ps3 and i want to redownload the game without rebuy that game.

 

P.S. when i say disable his device is to remove my game from his device

 

Spoiler
 

 

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First Son
Registered: 11/08/2013
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Re: Hacker steal one of my PSN game

Nov 9, 2013

You can just contact support via chat or phone and they should be able to help. Change your pass and then ask them to deactivate your devices. Then you can reactivate them and your data won't be lost that way.

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MVP Support
Registered: 01/09/2010
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Re: Hacker steal one of my PSN game

Nov 9, 2013

Welcome to the PlayStation Community.

 


Dragau4 wrote:

I buy a game on PSN and a guy hack my account and download my game and i don't know how to disable his device (to recover my game) because i got a other ps3 and i want to redownload the game without rebuy that game.

 

P.S. when i say disable his device is to remove my game from his device

 

Spoiler
 

 


Boy that word 'hack' sure is 'popular' tonight!

Anyway OP, just so you know, you were lilely not 'hacked' at all.

 

Also Sony doesn't access other people's accounts & remove games or disable a PS3 just on the say so of one person. What you need to do is report the PSN ID using the link below, you can if you so wish go ahead & contact Sony customer support who 'may' be able to assist you.

 

Here's the mumber for you:

 

Phone Icon

 

PHONE 800-345-SONY
Mon - Sun 6:00AM - 10:00PM Pacific
Average Wait Time: 8-10 Minutes

 

BRIT-KO

CMNTY_SIG_MVP_300x50_002B.jpg

Customer Service Available Mon-Fri 8am - 8pm
General Enquires - 1-800-345-SONY (7669)
Account & Billing Support -1-877-971-SONY (7669)

Live Chat Available Mon-Sat 6am-10pm PST & Sun 6am-8pm - LiveChat
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Splicer
Registered: 11/19/2013
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Re: Hacker steal one of my PSN game

Dec 6, 2013

Yes,Sony will ban an unauthorized device and remove it if you call them.Getting a refund is another matter.

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