Every time I try to install the software update, it stops halfway through and says there was an error. I have contacted Playstation and they were unable to fix the problem, or even reliably tell me what the problem is. I have wireless internet included at my apartment. There is no router, it is an online portal that we connect through. (or something similar)
I contacted the internet provider about opening ports, and they said there were no restrictions or firewalls, so it should be working just fine. Playstation had me uninstall the game data, restore the ps files, reinstall, etc, and it still isn't working. I can connect to Netflix, the PSN, and everything else just fine.
What could the problem be, and how do I fix it?