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Oct 02 2013
By: NightingaleOne First Son 2 posts
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Forgotten password

2 replies 163 views Edited Oct 2, 2013

Hi, my friend forgot the password and tries to recover it but it gives error in the data. looks that put the wrong birth date. where can contactarce to recover?

Thank you.

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Uncharted Territory
Registered: 03/12/2013
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Re: Forgotten password

Oct 2, 2013

he can contact sony https://support.us.playstation.com/app/contact_options

 

 

but without knowing the DOB he will be asked to asnwer the "security question" answer he provided when first signing up, my guess is if you faked his DOB he did not take the security question step any more serious so if he doesnt know that he out of luck

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Uncharted Territory
Registered: 10/25/2007
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Re: Forgotten password

[ Edited ]
Oct 2, 2013

Did you do it like this?

https://support.us.playstation.com/app/answers/detail/a_id/1931/~/reset-psn-password-using-the-ps3

 


If that did'nt work your options are limited to Sony support only.

 

This is for live chat https://support.us.playstation.com/app/chat/chat_launch/survey_comp_id/518/survey_comp_auth/2a5f35b4...

 

There phone number is 1-800-345-7669

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