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First Son
Registered: 12/16/2012
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Re: [FEEDBACK REQUESTED] NFL Sunday Ticket Issues

Dec 16, 2012
  • What issue(s) are you experiencing? (error message, buffering, spinning wheel, picture quality

Constant spinning wheel - get message stating that Video is Not Available at this time.  I was on chat with a Tech yesterday and performed all trouble shooting attemtps.  I am able to get the broadcast on my iPad with the NFL Sunday Ticket app, but not on my PS3.  I would prefer to get it on the PS3 for several reasons.

 

  • Who is your ISP?

Verizon FIOS

 

  • Are you using a wired or wireless connection?

Wired

 

  • What is the make & model of your router?

Actiontec MI424WR

 

  • When did the issue occur?

Has happened the last two weeks.  I was able to watch a game on the last Sunday of November without incident.

 

  • In what state are you located?

Florida

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First Son
Registered: 09/30/2012
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Re: [FEEDBACK REQUESTED] NFL Sunday Ticket Issues

Dec 16, 2012
We all deserve a refund.
Message 182 of 196 (289 Views)
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First Son
Registered: 09/30/2012
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Re: [FEEDBACK REQUESTED] NFL Sunday Ticket Issues

Dec 16, 2012
Hopefully the NFL and Microsoft can strike up a deal to get the Sunday Ticket service on the Xbox. Then we wouldn't have to put up with this joke of a service.
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First Son
Registered: 11/15/2012
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Re: [FEEDBACK REQUESTED] NFL Sunday Ticket Issues

Dec 16, 2012
  • What issue(s) are you experiencing? (error message, buffering, spinning wheel, picture quality) - Spinning wheel and "technical difficulties"
  • Who is your ISP? Comcast
  • Are you using a wired or wireless connection? Have tried both
  • What is the make & model of your router? Apple Airport Extreme
  • When did the issue occur? Continuing since I signed up three weeks ago
  • In what state are you located? FL
Message 184 of 196 (280 Views)
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First Son
Registered: 12/16/2012
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Re: [FEEDBACK REQUESTED] NFL Sunday Ticket Issues

Dec 16, 2012

This is such a joke. I'm better off watching the STAT TRACKER!

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First Son
Registered: 12/16/2012
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Re: [FEEDBACK REQUESTED] NFL Sunday Ticket Issues

Dec 16, 2012

 

  • What issue(s) are you experiencing? (error message, buffering, spinning wheel, picture quality

Constant spinning wheel - bad video after rebuffering. Jitter and time warps back 6 seconds co stantly

 

  • Who is your ISP?

cox com 

 

  • Are you using a wired or wireless connection?
  • Tried both
  • What is the make & model of your router?

cisco wrvx

 

  • When did the issue occur?

Has happened every single sunday. Isp monitoring reports no issues

 

  • In what state are you located?

nevada

 

 

 

 

if there is a class action lawsuit being organized i will happily participate

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First Son
Registered: 09/05/2012
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Re: [FEEDBACK REQUESTED] NFL Sunday Ticket Issues

Dec 16, 2012
  • What issue(s) are you experiencing? (error message, buffering, spinning wheel, picture quality

Constant spinning wheel - bad video after rebuffering. Jitter and time warps back 6 seconds co stantly

 

  • Who is your ISP?

Oceanic Time Warner

 

  • Are you using a wired or wireless connection?

Wired

 

  • What is the make & model of your router?

Linksys WRT54G2

 

  • When did the issue occur?

Has happened every single Sunday.

 

  • In what state are you located?

Hawaii

 

Very disappointed with this product.  Hard to imagine Sony can't pull off web streaming when it's been around for so long.  Everyone deserves to have at least half their money returned.

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First Son
Registered: 12/16/2012
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Re: [FEEDBACK REQUESTED] NFL Sunday Ticket Issues

Dec 27, 2012

I have had the same problem.  Support had me run through the troubleshooting hoops and it is definitely not my network, router, speed or anything related to my system.  It is clearly a bug with the NFL streaming video product from DirecTV/Sony/NFL or whoever.  I have had some Sundays trouble free and many that I have been unable to watch, either because i get the "video not available at this time" or the clipping is so bad the product is un-watchable.  The NFL Sunday Ticket app works good on my iPhone and on my iPad, but not through the PS3. 

 

I have had some success, deleting and reinstalling the PS3 Sunday Ticket software on the PS3, but only after the games start and I have had a failure.  It only takes a few minutes.  Better than nothing I guess. 

 

If I have to, I use the iPad app and an Apple TV and Airplay to get the game on one of my big screen TV's.  

 

Obviously Sony/DirecTV have some work to do on getting the product to where it will work consistently.  At this time all we know for sure is the Sony PS3 NFL Sunday Ticket app is unreliable.  Their support network does not have the resources to deal with it (nor does DirecTV - a far worse trouble shooting experience by the way).

 

The question to Sony is why the PS3 cannot deliver the product when the Apple app can?

 

Sony/DirecTV - are you listening?

Message 188 of 196 (202 Views)
First Son
Registered: 09/30/2012
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Re: [FEEDBACK REQUESTED] NFL Sunday Ticket Issues

Dec 30, 2012

Not looking too promising to watch any games today.  Everything is "video not available at this time"

 

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First Son
Registered: 08/06/2012
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Re: [FEEDBACK REQUESTED] NFL Sunday Ticket Issues

Dec 30, 2012
second week in a row , last weekend over 4 hours of troubleshooting with DTV PSN and local Cox. .this was the only reason we purchased the PS3.
between the 2 worst 600 ive ever spent..
Message 190 of 196 (171 Views)