For the THIRD week in a row I had issues, this time it was watching Miami-Arizona, which as a Niners fan was of great interest to me and actually ended up being a heck of a game -- that I couldn't watch because my $300 service failed!
Oh wait, technically, the Red Zone Channel worked. Yea! I can get that through Verizon FiOS for $50ish for the entire year. I'm not paying Sony/DTV $300 for the Red Zone Channel, I'm paying for out-of-market games.
At this point, why bother giving every single bit of information requested when it is clear in this thread that too many people have issues for it to be individual issues. It is a DTV/Sony/Whoever issue, not the user. I've called tech support enough. The troubleshooting article doesn't help. Calling tech support doesn't help. I got a $10 refund for last week. Whoop de doo. $10 isn't even 1/17th of the $300 pricetag. I also asked for a refund for Week 4. If it's another $10 I'm going to explode. The service is not usable and you're not even refunding me for each week I can't watch it?
And why is it $300 if it isn't working? It's NOT WORTH $300!!! The price needs to be dropped immediately and people refunded. And next year, don't sell it for so much because it is not even worth $50 at this point.
If Week 5 is terrible once again, I am cancelling in full. I want all my money back. And if my refund this week is another $10, I WILL be calling the BBB over this.
Yes, I am ticked. Yes, I am venting. But I've been patient enough. Fix the service. Whatever you have to do, fix it. $300 for crappy service is NOT COOL, especially when I can use that money elsewhere.
