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First Son
Registered: 08/31/2013
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Re: Error code CE-35287-5

May 25, 2016
Well I tried this but it would not let me deactivate my account as primary. Ugh. Idk how to fix that.
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First Son
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Re: Error code CE-35287-5

May 27, 2016

My account was primary too but I didn't deactivate it. I just deleted the account, recreated it, logged in and the ps4 was still my primary.

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First Son
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Re: Error code CE-35287-5

Jun 1, 2016
It won't let me delete it, it tells me I need to deactivate. Well. I can't deactivate when I can't log in PlayStation......
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First Son
Registered: 08/02/2016
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Re: Error code CE-35287-5

[ Edited ]
Aug 4, 2016

Same exact story with me. I can log in everywhere except on my PS4, and my girlfriend's account, on the same PS4, works! **bleep** it ;/

 

Have you solved the issue? If not, maybe it;'s worth trying to deactivate it on SEN website. You can't deactivate one specific console, HOWEVER, If you go to Dashboard/Account Details/Media and Devices -> Deactivate All 

It might work. At the moment I'm backing up my files before trying to delete the account, so I can't tell yet if it helps.

 

EDIT:

No, it didn't work ;/

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First Son
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Re: Error code CE-35287-5

Aug 21, 2016
Thanks for trying and letting us know the results, Mr Solid PL. I have not yet found a solution, but a suggestion I got from a Sony rep was:

Contact your Internet Service Provider (ISP) and request them to open the following ports in the router/modem’s settings:

TCP Ports: 80, 443, 1935, 3478-3480. 3659, 10050, 10051, 10000-10099, 10040 – 10060, 42127

UDP Ports: 3074, 3478-3479, 3659, 6000, 50000 – 60000

¨ Request them to update the router/modem’s firmware.

¨ Ask if it’s possible to disable the router/modem’s Firewall.

¨ If possible use a wired connection, request your ISP to help you set a static IP and they should be able to add it to the DMZ of your router/modem.

¨ The Router/Modem may be configured to "filter" MAC addresses, on this case you will need to access the router and input the MAC address of your console.
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First Son
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Re: Error code CE-35287-5

Oct 1, 2016

Plug a network cable directly into PS4 - boom - fixed

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First Son
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Re: Error code CE-35287-5

Mar 21, 2017
This worked for me as well thanks
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First Son
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Re: Error code CE-35287-5

last month
Error CE-35287-5 WHAT TO DO?
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First Son
Registered: 04/29/2017
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Re: Error code CE-35287-5

4 weeks ago
Did you manage to fix it we have been having these issues with the same error message no luck
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Monster Hunter
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Re: Error code CE-35287-5

4 weeks ago
It works when I connect the PS4 to the mobile hotspot and back to the router but then it disconnects again after a while and I have to keep doing it.
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