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First Son
Registered: 08/20/2013
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Re: Disney Infinity freezing

Aug 21, 2013

From Disney Infinity Twitter feed 47m ago PS3 patch is NOW LIVE...but they are saying that we must remove any save games before downloading the patch

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First Son
Registered: 02/21/2011
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Re: Disney Infinity freezing

Aug 21, 2013

Looks like patch ver. 1.03 is posted. 

 

I'm starting over now with that and seeing if it fixes things.

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First Son
Registered: 02/01/2013
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Re: Disney Infinity freezing

Aug 21, 2013
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First Son
Registered: 08/21/2013
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Re: Disney Infinity freezing

Aug 21, 2013

I bought the Disney Infinity 18 of August from Game Stop at Westlake Mall, San Francisco.  I set it up for my Kid everything went well until he started playing.  The first character did good, but the second one freeze, the third one freeze, and continue to freeze.  I went to the store and they exchanged the whole pack.  Set it up again, and again freeze.  First displayed a message saying "Saved it is corrupted, and keep displaying the same message.  I keep deleting still not working.  It is frustrated that all the money you paid for this game, and it is not working from the beginning.  I did finally delete everything,  did download an update, still the same.  Can somebody guide me thru this to fix this problem?  Is Sony going to replace all of this defective Disney Infinity.  What I have to do?  Thanks

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First Son
Registered: 08/24/2013
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Re: Disney Infinity freezing

Aug 24, 2013

So...........UNACCEPTABLE!...Game is not even starting...Freezes on "IN" logo!!!! Even with patch 1.03..I gave this game to my son for his birthday yesterday..What a birthday!!!!!!!!We all need a compensation for this **bleep**.....And find a solution and ....fast!

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Hekseville Citizen
Registered: 06/30/2012
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Re: Disney Infinity freezing

[ Edited ]
Aug 24, 2013

This is a known issue that Disney has. I've attached a picture on what they said regarding that. I would recommend deleting the game's cache. Here's how: https://support.us.playstation.com/app/answers/detail/a_id/369/kw/delete%20game%20cache

 

If that doesn't fix it do a file system restore in safe mode. Here's how to get to safe mode: https://support.us.playstation.com/app/answers/detail/a_id/1488/kw/safe%20mode

 

And if that can't fix it then delete the saved game data and start fresh as they say. Here's how: https://support.us.playstation.com/app/answers/detail/a_id/440/kw/saved%20game%20dataKnown Issue.jpg


Hope this helped!

Keep on gaming!!!
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First Son
Registered: 08/25/2013
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Re: Disney Infinity freezing

Aug 25, 2013

It seemed to load, then it went to "establishing network", now I'm stuck it appears to be "loading" but that has been three hours and no change.  It seems to have patch 1.03 on it (which is supposed to fix the issue with network), but still stuck. Any suggestions?

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Hekseville Citizen
Registered: 06/30/2012
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Re: Disney Infinity freezing

Aug 25, 2013

If I were you I'd contact Disney Infinity customer support at: https://infinity.disney.com/contact-us


Hope this helped!

Keep on gaming!!!
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First Son
Registered: 08/24/2013
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Re: Disney Infinity freezing

Aug 25, 2013

If I unplugged network cable, everything works fine for me..but still unacceptable....

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First Son
Registered: 08/26/2013
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Re: Disney Infinity freezing

Aug 26, 2013

Well I deleted everything with the "IN" logo on it from my PS3, and unlinked my account from the Disney site(which crashes my laptop, so I have to do it from my phone). Started everything up, reinstalled all the data and new patch......yep you guessed it, it doesn't work! Sign out of the PSN network(no need to unplug the internet cable, just sign out) and it works fine. It's such a shame Disney have made this mistake, as playing off line with my 2 young girls is good fun.

 

Please sort this out Disney....please :smileysad:

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