Reply
Sep 14 2012
By: Tempest_Fire PlayStation Community Manager (Retired) 4738 posts
Offline

Delayed Transactions

[ Edited ]
32 replies 3555 views Edited Sep 14, 2012

Hey folks,

 

If you have noticed delayed transactions relating to your PSN account, please read the following message from Customer Services:

 

We apologize for the confusion. Due to technical issues there were delays in the processing of some transactions. The charges you see now are related to previous purchases made on your account. Your credit card was authorized at the time of purchase, however the credit card charge was not settled until this week. 


Please realize, although you received a purchase confirmation at the time of purchase, these are not always related to the actual charges being processed – these are two separate events. Please reference your account transaction history for additional details of the purchases associated with these charges.

 

Please check the Customer Support Knowledge Center for more information: http://us.playstation.com/support/answer/index.htm?a_id=4673 

 

Tempest_Fire
Ex-PlayStation Network Senior Community Manager
Sony Interactive Entertainment America
Message 1 of 33 (3,555 Views)
First Son
Registered: 09/14/2012
Offline
8 posts
 

Re: Delayed Transactions

Sep 14, 2012
It's a bit late for a heads up! & Sorry doesn't fix everyone's bouncing bank accounts
Message 2 of 33 (3,469 Views)
First Son
Registered: 09/14/2012
Offline
2 posts
 

Re: Delayed Transactions

Sep 14, 2012

On my bank accout it shows i was charged twice the original $15 i spent went up to $30 **bleep** is up with that sony?

Message 3 of 33 (3,408 Views)
Reply
0 Likes
MVP Support
Registered: 01/09/2010
Offline
40565 posts
 

Re: Delayed Transactions

Sep 14, 2012

lilrob475 wrote:

On my bank accout it shows i was charged twice the original $15 i spent went up to $30 **bleep** is up with that sony?


Welcome to the PlayStation Community.

 

Sorry to sound rude, but did you actually read the first post?

CMNTY_SIG_MVP_500x100_002B.jpg



Customer Service - 1-800-345-SONY (7669)
Account & billing Support -1-877-971-SONY (7669)
Available Mon to Fri 8am - 8pm PST
Message 4 of 33 (3,378 Views)
Reply
0 Likes
Treasure Hunter
Registered: 07/15/2008
Offline
4902 posts
 

Re: Delayed Transactions

Sep 14, 2012

lilrob475 wrote:

On my bank accout it shows i was charged twice the original $15 i spent went up to $30 **bleep** is up with that sony?


It could be that the authorization hasn't fallen off and the actual charge was processed. This can happen depending on when your bank releases the hold but you shouldn't be charged twice.

Message 5 of 33 (3,373 Views)
Reply
0 Likes
First Son
Registered: 09/14/2012
Offline
4 posts
 

Re: Delayed Transactions

Sep 14, 2012

For the refunds, how long do those take? I was told 10-15 days, whereas ather people were told 2-3 business days. Which is it?

Message 6 of 33 (3,358 Views)
Reply
0 Likes
First Son
Registered: 09/14/2012
Offline
7 posts
 

Re: Delayed Transactions

[ Edited ]
Sep 14, 2012

Called my bank. They said this was fraud and illegal. Good luck in court.

 

EDIT: Let me go into detail. Sony has a contract with the banks that clearly states that charges MUST BE SUBMITTED PROMPTLY!!!!

 

Sony should have eaten these mistakes they made. Instead, they blame the customer. Nice.

Message 7 of 33 (3,317 Views)
Highlighted
First Son
Registered: 09/14/2012
Offline
4 posts
 

Re: Delayed Transactions

Sep 14, 2012

Hello moderator? This is the second thread I've asked this question on? It seems that on both threads moderators disappear after I've asked this?

Message 8 of 33 (3,285 Views)
First Son
Registered: 09/14/2012
Offline
8 posts
 

Re: Delayed Transactions

[ Edited ]
Sep 17, 2012
 
Message 9 of 33 (3,261 Views)
Reply
0 Likes
Splicer
Registered: 11/28/2009
Offline
93 posts
 

Re: Delayed Transactions

Sep 15, 2012

I read that I made a transaction from July 31 that I paid $29.99 on Burnout Paradise Super Bundle where as today according to my checkings account, it is the same amount I paid to that day. It's just the glitch in the system.

Message 10 of 33 (3,232 Views)
Reply
0 Likes