Mar 21, 2013
It has been reported before. It looks like Sony isn't using that form anymore. Try using live chat instead.
Actually there's a new form & page, but you have to have pop-up's enabled, here's the link:
Customer Service Available Mon-Fri 8am - 8pm
General Enquires - 1-800-345-SONY (7669)
Account & Billing Support -1-877-971-SONY (7669)
Live Chat Available Mon-Sat 6am-10pm PST & Sun 6am-8pm - LiveChat