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Jul 13 2013
By: PizzaMayCry First Son 12 posts
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Charged extra for DLC

5 replies 469 views Edited Jul 13, 2013

I bought DLC that cost $2.49 but for some reason it added 5 dollars to my wallet so now I have $2.51. I saw at the checkout that it said that it would add $5* to my wallet but I didn't know how to change it, my only option was to add more funds which I didn't want to do. Why did it charge me extra? Is there like a minimum  amount or something?

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First Son
Registered: 06/18/2013
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Re: Charged extra for DLC

Jul 13, 2013

Gaaaauuuhhhhh, I need some insight! Helppppp

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Hekseville Citizen
Registered: 06/30/2012
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Re: Charged extra for DLC

Jul 13, 2013

Try viewing this support article: https://support.us.playstation.com/app/answers/detail/a_id/303/kw/charged%20extra

If that doesn't help then I'd recommend calling or chatting with customer support at: https://support.us.playstation.com/app/contact_options/

Phone Number for Support: 800-345-SONY or 800-345-7669


Hope this helped!

Keep on gaming!!!
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MVP Support
Registered: 01/09/2010
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Re: Charged extra for DLC

Jul 13, 2013

PizzaMayCry wrote:

I bought DLC that cost $2.49 but for some reason it added 5 dollars to my wallet so now I have $2.51. I saw at the checkout that it said that it would add $5* to my wallet but I didn't know how to change it, my only option was to add more funds which I didn't want to do. Why did it charge me extra? Is there like a minimum  amount or something?


Yes, the minimum funding amount is $5.00.

 

BRIT-KO

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Customer Service - 1-800-345-SONY (7669)
Account & billing Support -1-877-971-SONY (7669)
Available Mon to Fri 8am - 8pm PST
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MVP Support
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Re: Charged extra for DLC

Jul 13, 2013

It didn't charge you extra.  The Playstation Store never charges anything directly to a credit card or Paypal.  All purchases from the Playstation Store are paid from the PSN wallet.  You have to transfer funds to your wallet first, and then buy the DLC.  The minimum amount that you can transfer to your PSN wallet is $5.00.  You don't have the option of adding just $2.49 to your wallet.  If your wallet is empty, and you purchase something that is less than $5, then $5 is transferred to your wallet.  You will still be charged $2.49, plus tax if applicable in your state or province, for the DLC.  Whatever is left over will remain in your PSN wallet, and you can spend it later on something else.

GKP
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First Son
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Re: Charged extra for DLC

Jul 13, 2013

Thanks a lot. Now I know.Smiley Surprised

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