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Apr 21 2013
By: K-Rad First Son 1 posts
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Can't sign in with my email address

1 replies 124 views Edited Apr 21, 2013

I got a new playstation a while ago so I made a new email address, however when the playstation network got taken down my email got hacked and the password got changed. I have an email address from my old playstation and I am wanting to use that ID for my console now. Does anyone know if this is possible and if it is how to do it!

 

Thanks!

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Registered: 09/17/2009
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Re: Can't sign in with my email address

Apr 22, 2013

You have to contact Playstation customer support by phone (800-345-SONY), or live chat, during business hours.  You will have to prove that the account was created by you by providing the date-of-birth and security question answer that was registered for the account; or possibly some other information that would prove that the account is yours.  If you can prove that the account is yours, then customer support will change the sign-in e-mail address to your current e-mail address, and reset the password.

GKP
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