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Aug 29 2013
By: FlyingBurrito76 Lombax Warrior 122 posts
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Can't add funds to wallet or purchase games 08-29-2013

7 replies 2756 views Edited Aug 29, 2013

Since the "can't add funds to walet" thread was started in 2009, I figured I'd make a fresh one here to show fresh activity on this topic.

 

As of today 08-29-2013, I can't add funds to wallet or purchase any games.

 

On the SEN web store, it says "please update your payment method" and then directs me to a 404 error page.

 

On the PS3 it just says "an error occurred".

 

Anybody else having trouble adding funds or buying stuff today?

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First Son
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Re: Can't add funds to wallet or purchase games 08-29-2013

Aug 29, 2013

same here

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Lombax Warrior
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Re: Can't add funds to wallet or purchase games 08-29-2013

Aug 29, 2013

Seems like something related to their new mobile funding options.

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MVP Support
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Re: Can't add funds to wallet or purchase games 08-29-2013

Aug 29, 2013
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PlayStation Support
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Re: Can't add funds to wallet or purchase games 08-29-2013

Aug 29, 2013

Here's the announcement in full from https://support.us.playstation.com/app/answers/detail/a_id/2185

 

In order to continue to deliver you the best online games experience, we will be performing maintenance to upgrade the software for the PlayStation Store on Thursday, August 29. This maintenance will occur between:

  • Start at approximately: Thursday, August 29, 2:20PM PT (3:20PM MT / 4:20PM CT / 5:20PM ET)
  •  End at approximately: Thursday, August 29, 3:50 PM PT (4:50PM MT / 5:50PM CT / 6:50PM ET)

     

During this maintenance period, you may receive a message that states “Sony  Entertainment Network is undergoing maintenance” when attempting to access the PlayStation Store or PlayStation Home.

 

We will update you with any changes that may occur in regards to this scheduled maintenance. If you would like to receive a notice when PSN is fully restored, be sure to follow the official PlayStation Twitter account and our support Twitter account,@AskPlayStation.

 

Thanks,

U--J

PlayStation Moderation and Support Guy @ www.playstationsupportforum.com
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Lombax Warrior
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Re: Can't add funds to wallet or purchase games 08-29-2013

Aug 30, 2013

Thanks Unicorn, I ususally look to the Playstation Blog for announcements of any major network downtime.

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First Son
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Re: Can't add funds to wallet or purchase games 08-29-2013

[ Edited ]
Sep 6, 2013

I'm having this issue as well. I've tried 3 different cards on my ps3 and I keep getting "an error has occured". No number, or anything to id the error. SEN says unable to add funds.

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PlayStation Support
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Re: Can't add funds to wallet or purchase games 08-29-2013

Sep 6, 2013
Hi M_Nightwings,

This page should have a couple of troubleshooting steps you can try:
https://support.us.playstation.com/app/answers/detail/a_id/243

Thanks,
U--J
PlayStation Moderation and Support Guy @ www.playstationsupportforum.com
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