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Dec 16 2013
By: Kalkrot First Son 2 posts
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Can I recover an account without access to the E-mail?

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2 replies 145 views Edited Dec 16, 2013

I need to recover an account with many games on it but I can no longer access my e-mail account because it was a yahoo account that was deleted due to inactivity. If I were to contact customer support, would I be able to recover it without accessing my e-mail? I know all the information on the account and the e-mail address.

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MVP Support
Registered: 09/17/2009
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Re: Can I recover an account without access to the E-mail?

Dec 16, 2013

Yes.  You just need to know the online id for the account, and the date-of-birth and security question answer that was registered with the account. Customer support can change the e-mail address for you, but only by phone or live chat. 

 

https://support.us.playstation.com/app/contact_options

GKP
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Splicer
Registered: 09/26/2009
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Re: Can I recover an account without access to the E-mail?

Dec 16, 2013
You can also call Sony PSN Support.

Sony Computer Entertainment America
M-SAT 6:00 a.m. - 8:00 p.m. PST
Sunday 7:00 a.m. ? 6:30 p.m
800-345-7669 (800-345-SONY)
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