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Nov 24 2012
By: GOW71 Keyblade Wielder 7465 posts
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American horror 404

7 replies 275 views Edited Nov 24, 2012
I have paid for but cannot download American horror story episode 6 due to an error 404. I have download other stuff but this won't. Thoughts?
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Keyblade Wielder
Registered: 10/02/2011
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Re: American horror 404

Nov 26, 2012

Ive seen this problem popping up on other downloads as well for other people. Anyone point me in the right direction to help remedy it?

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First Son
Registered: 11/26/2012
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Re: American horror 404

Nov 26, 2012

I have the exact same problem. I downloaded American Horror Story Asylum episode 6 at the store. I clicked to download and Server Error HTTP : 404 popped up. So I leave the store and went to my account management then transaction then download list and it was there but I still cannot download. Same error code message showed. I live in the US so I called them and did my best to explain the situation. The representative over the phone was a bit confused but eventually her supervisor was able to explain better than I can. They took my info (sign-in ID and username as well as the video name) and said they will put the money spent back to my wallet and they will take off the video from my download list. This happened on Nov. 24. I'm still waiting for the email telling me that they reimburse me.

My advice is to call them directly and explain your situation. I do believe they will do the right thing. Good luck

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Keyblade Wielder
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Re: American horror 404

Nov 26, 2012

Got a correct number that you used?

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First Son
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Re: American horror 404

Nov 26, 2012

The number I called was 800-345-7669. I don't remember which option I pressed but I waited and then pressed 0 to speak with a representative.

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First Son
Registered: 11/26/2012
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Re: American horror 404

Nov 26, 2012

I just check how I spoke with a live person. Dail the 800 number above then follow this sequence after listening to each option: 3 2 2 3. When you get to this point wait until you have the option to press 0. H ope this helps.

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Keyblade Wielder
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Re: American horror 404

Nov 27, 2012

Thank you for your time! I do appreciate it!

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Keyblade Wielder
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Re: American horror 404

Nov 30, 2012

Ok so apparently the store is running a week behind or something on the American Horror Story...

 

The episode from last week finally was able to download! YAY!

 

This week it won't let me download the new episode AGAIN!  Sony your store look pretty and all, but I would like to have it work.

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