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First Son
Registered: 06/05/2012
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Re: Alice: Madness Returns Ultimate Edition Missing DLC?

Nov 25, 2012

Finally hoping they might be starting to understand the problem. The email I just got asked to check the regular version of the game in the store, and see if American McGee's says "purchased" there. It doesn't. In fact, either does the game. The only thing for me that says purchased is the Weapons pack.

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Splicer
Registered: 05/05/2010
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Re: Alice: Madness Returns Ultimate Edition Missing DLC?

Nov 25, 2012

Well I got an e-mail back:

 

"The American McGee's Alice content would be available for free with the Ultimate Edition. After purchasing the Ultimate Edition, you would need to download the American McGee's content separately in the PlayStation®Store. It would recognize that your account has purchased the Ultimate Edition and allow you to download it at no additional cost."

 

For those of you who have actually purchased it already, is that true?

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First Son
Registered: 03/13/2005
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Re: Alice: Madness Returns Ultimate Edition Missing DLC?

Nov 26, 2012
That's the first thing I tried and it wants to charge me the $9.99.

They are having a hard time understanding the problem. Whoever set up the Ultimate Bundle in the store got confused and since the Bundle description says it only includes Madness Returns and the Weapons pack, they disabled the American McGee's Alice unlock that would NORMALLY come with the game even when it isn't in a bundle. We should still be able to get it, but due to this error we are all having this problem.

Hopefully I can eventually make customer support understand this.
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First Son
Registered: 06/05/2012
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Re: Alice: Madness Returns Ultimate Edition Missing DLC?

Nov 26, 2012

It really is silly that it's taking this long to figure this out. It's a simple problem.

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First Son
Registered: 11/25/2012
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Re: Alice: Madness Returns Ultimate Edition Missing DLC?

Nov 26, 2012

Well I don't know if you still care, but I've just bought the Ultimate Edition minutes ago, and when I checked the 3 items appeared to be downloaded, Alice Madness Returns, Dresses and Weapons of Madness add-on, and the American Mc-Gee's Alice game... 100% real and confirmed.

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First Son
Registered: 03/13/2005
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Re: Alice: Madness Returns Ultimate Edition Missing DLC?

Nov 26, 2012
Congrats Nutzkull, hopefully that means they'll fix it for the rest of us that already purchased soon.
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First Son
Registered: 06/05/2012
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Re: Alice: Madness Returns Ultimate Edition Missing DLC?

Nov 26, 2012
Just got an email saying they recognize this is an issue for some people and are looking into it.
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First Son
Registered: 03/13/2005
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Re: Alice: Madness Returns Ultimate Edition Missing DLC?

Nov 26, 2012
I got the same Email just now. I'm just surprised it's still being looked into, this really isn't a complicated problem.
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First Son
Registered: 06/05/2012
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Re: Alice: Madness Returns Ultimate Edition Missing DLC?

Nov 26, 2012
Sony just issued me a refund. I bought the bundle again with it when I got home, and it's working now, at least for me.
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PlayStation Community Manager
Registered: 06/22/2009
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Re: Alice: Madness Returns Ultimate Edition Missing American McGee's Alice?

Nov 27, 2012

For now, new purchases of this game will have American McGee entitled to the download. If you already downloaded the Ultimate Editiion of Alice: Madness Returns before the update occured, you still may not have access to American McGee's Alice. We are reviewing options on this now and will share an update when we have news. Thanks for your pateince and I'll update the original post when we have news on this. 

- morgan haro, SCEA PlayStation Community Management Team
@morganharo


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