Reply
Aug 02 2013
By: lukas99789 First Son 1 posts
Offline

Account deleted

1 replies 164 views Edited Aug 2, 2013

Is it possible my account is deleted? I have 3 accounts on my ps3, and my master account suddenly isn't working anymore. My PS3 freezes when i start up that account ( and the other one workes fine). When i tried mailing to the help service, it said my email adress wasn't known, although i already had received mails ( like changing pasword etc.). Can anybody help me?

Message 1 of 2 (164 Views)
Reply
0 Likes
Highlighted
MVP Support
Registered: 01/09/2010
Offline
42468 posts
 

Re: Account deleted

Aug 2, 2013

lukas99789 wrote:

Is it possible my account is deleted? I have 3 accounts on my ps3, and my master account suddenly isn't working anymore. My PS3 freezes when i start up that account ( and the other one workes fine). When i tried mailing to the help service, it said my email adress wasn't known, although i already had received mails ( like changing pasword etc.). Can anybody help me?


Welcome to the PlayStation Community.

 

Accounts don't get deleted, any account created will always remain there should you ever require it again at some point, the fact that the account is still there shouldn't becausing you these issues.

 

If' it's an email/password issue you could try contacting Sony customer support to see if they cna assit you.

 

Here's their number, alternatively if you prefer you can chat to someone live by clicking the 'live chat' link in my signature.

 

Phone Icon

 

PHONE 800-345-SONY
Mon - Sun 6:00AM - 10:00PM Pacific

 

BRIT-KO

CMNTY_SIG_MVP_300x50_002B.jpg

Customer Service - 1-800-345-SONY (7669)
Account & billing Support -1-877-971-SONY (7669)
Available Mon to Fri 8am - 8pm PST
Live Chat Available Mon-Sat 6am-10pm PST & Sun 6am-8pm PST
Message 2 of 2 (158 Views)