PlayStation®Network Support

[BeatDownBen]

So yesterday I bought a $20 PSN card from Gamestop.  When I got home and tried to use it I got the message "The funds could not be added to your wallet."  I have looked online for help for this and haven't found any solutions.  Here is what I can tell you

1) I am using a Master Account

2) The system recognizes the card has $20 so it's authentic and activated

3) My wallet is practically at $0 dollars so it's not a limit problem

4) I tried adding money via my Credit Card and that worked

Any help I can get would be greatly appreciated, thanks.

[jive_talkin_robo]

Having the exact same issue. This is the first card I've bought. Sort of souring me on the experience.

[MrCrossa]

I've actually had this problem myself before. I kept on trying and trying and trying but it said the same thing. But then I tried again later and it said it was already redeemed.  I contacted sony customer support and gave them a picture of the card code and reciept. A few days later, they added $20 into my wallet. But the odd part was that they said they had no trouble redeeming it.

Anyways, assuming you still have the card and reciept, I"d suggest doing what I did, which is going to support and giving them a pic of your card and reciept.

[Locairin]

I've got that problem too.  Phoned up the store I bought the card from, and they passed the buck onto PSN, refusing to do anything.....last bloody time I buy a card from there I'll tell you what.  Anyway, I'm on the phone with support, currently on hold, so I suppose I'll see what they'll do about it.

[TuMadre84]

I had the issue as well. It was a card I got instore and tried adding it through the ps store "redeem a code". That  didn't work (although my message was just 'error' )  so i got another $20 from the website and that worked no problem.

I was playing around in account management (I was going to use the card to renew my ps + and didn't want it also taking it out of my credit card)  and I saw the option to redeem a code and gave the old 3 box input. Decided why not and gave it a try and it worked for me.  

Hope it does for you because customer service numbers can be a pain.

So in the XMB ->  Playstation Network -> Account Management -> Redeem Codes -> Success

[BeatDownBen]

I actually redeem through account management normally and I already tried every place to redeem a code, thanks though

[P-O-R-2-G-A]

WELL, I HAVE THE SAME PROBLEM, BUT I KNOW WHATS THE PROBLEM, THE THING IS IF U OPEN LETS SAY AN ACCOUNT AND U OPEN IT LIKE U LIVE IN UNITED KINGDOM, AND THEN U GOT TO UNITED STATES AND BUY A PLAYSTATION CARD AND TRY TO FUND IT ON UR ACCOUNT THAT WAS CREATED IN UNITED KINGDOM, IT WONT WORK, U HAVE TO CREAT A NEW ACCOUNT LIKE U LIVE IN THE UNITED STATES SO IT WOULD GO THROUGH... IT SEEMS LIKE THAT CARDS NUMBERS ARE ASIGNED TO EACH COUNTRY, I HAVE THE SAME PROBLEM, THAT I CURRENTLY LIVE IN SPAIN, BUT AM PORTUGUESE AND MY ACCOUNT WAS CREATED WHEN I LIVED THERE, SO NOW I BOUGHT A 20 EURO CARD, AND I CANT FUND IT ON MY ACCOUNT CAUSE I BOUGH IT IN SPAIN AND MY ACCOUNT IS FROM PROTUGAL, I HAVE ANOTHER ACCOUNT OPENED IN SPAIN AND IT WORKS.... I DONT KNOW WHY YOU CANT CHANGE ACCOUNT COUNTRY LOCATION, I HAVE LIVED IN DIFFERENT COUNTRIES AND I ALWAYS HAVE TO CREATE A NEW ACCOUNT...

[Benbacca37]

I'm having the same problem. I got a $20 card as a gift. I have under $2 in my account right now. Tried redeeming the code in the Store and under Account Management but neither are working even though it recognizes the card has $20 on it. Not sure what to do.