12-23-2012 01:23 PM
So yesterday I bought a $20 PSN card from Gamestop. When I got home and tried to use it I got the message "The funds could not be added to your wallet." I have looked online for help for this and haven't found any solutions. Here is what I can tell you
1) I am using a Master Account
2) The system recognizes the card has $20 so it's authentic and activated
3) My wallet is practically at $0 dollars so it's not a limit problem
4) I tried adding money via my Credit Card and that worked
Any help I can get would be greatly appreciated, thanks.
12-23-2012 05:11 PM
I've actually had this problem myself before. I kept on trying and trying and trying but it said the same thing. But then I tried again later and it said it was already redeemed. I contacted sony customer support and gave them a picture of the card code and reciept. A few days later, they added $20 into my wallet. But the odd part was that they said they had no trouble redeeming it.
Anyways, assuming you still have the card and reciept, I"d suggest doing what I did, which is going to support and giving them a pic of your card and reciept.
12-23-2012 06:51 PM
I've got that problem too. Phoned up the store I bought the card from, and they passed the buck onto PSN, refusing to do anything.....last bloody time I buy a card from there I'll tell you what. Anyway, I'm on the phone with support, currently on hold, so I suppose I'll see what they'll do about it.
12-24-2012 02:14 PM
I had the issue as well. It was a card I got instore and tried adding it through the ps store "redeem a code". That didn't work (although my message was just 'error' ) so i got another $20 from the website and that worked no problem.
I was playing around in account management (I was going to use the card to renew my ps + and didn't want it also taking it out of my credit card) and I saw the option to redeem a code and gave the old 3 box input. Decided why not and gave it a try and it worked for me.
Hope it does for you because customer service numbers can be a pain.
So in the XMB -> Playstation Network -> Account Management -> Redeem Codes -> Success
12-26-2012 09:15 AM
WELL, I HAVE THE SAME PROBLEM, BUT I KNOW WHATS THE PROBLEM, THE THING IS IF U OPEN LETS SAY AN ACCOUNT AND U OPEN IT LIKE U LIVE IN UNITED KINGDOM, AND THEN U GOT TO UNITED STATES AND BUY A PLAYSTATION CARD AND TRY TO FUND IT ON UR ACCOUNT THAT WAS CREATED IN UNITED KINGDOM, IT WONT WORK, U HAVE TO CREAT A NEW ACCOUNT LIKE U LIVE IN THE UNITED STATES SO IT WOULD GO THROUGH... IT SEEMS LIKE THAT CARDS NUMBERS ARE ASIGNED TO EACH COUNTRY, I HAVE THE SAME PROBLEM, THAT I CURRENTLY LIVE IN SPAIN, BUT AM PORTUGUESE AND MY ACCOUNT WAS CREATED WHEN I LIVED THERE, SO NOW I BOUGHT A 20 EURO CARD, AND I CANT FUND IT ON MY ACCOUNT CAUSE I BOUGH IT IN SPAIN AND MY ACCOUNT IS FROM PROTUGAL, I HAVE ANOTHER ACCOUNT OPENED IN SPAIN AND IT WORKS.... I DONT KNOW WHY YOU CANT CHANGE ACCOUNT COUNTRY LOCATION, I HAVE LIVED IN DIFFERENT COUNTRIES AND I ALWAYS HAVE TO CREATE A NEW ACCOUNT...
12-26-2012 11:14 AM