07-16-2012 06:44 PM
08-05-2012 10:33 PM
Last year my PS3 was stolen. I knew the system would have at least two specific identifiers: the serial number and the mac address. I gave both to the police and told them they could contact SCEA and they should be able to track them. Lo' and behold, Sony's response is NO, they can not track a playstation in any way. Here's the official response to me... "Thank you for contacting PlayStation® Technical Support. My name is Laura, and I will be assisting you today. I apologize that your system was stolen. I understand how frustrating this can be, and I regret that you have had to go through this. Unfortunately, Sony Computer Entertainment America LLC (SCEA) Consumer Services cannot currently monitor or track any online activity of a missing system by its serial number or any other unique identifier."
I don't really understand how they couldn't. They should at least be able to identify the system was online and then identify what, if any, new username, password, and account holder has been attributed to it. But maybe Sony doesn't want stolen systems found because then you have to buy a new one and the corporation gets more profit.