for past 2-3 hours i been on phone with sony cause i was able to go on home this morning then tonight i cant. i froze on home this morning as usual. tonight when i sign back on to my account my home icon is gone . i cant go on home anymore. sony had me to system upgrade restore file system and it still dont help. CAN SOMEONE HERE PLEASE HELP ME !!!!! is anyone els having this issue. what else can i do. IS MY MACHINE Broken . ???? SOMEONE PLEASE HELP ME
start with checking your network settings. (cycle the power on your modem and router) if you cant get on home, try deleting and reinstalling home from the XMB (since you cant get in to clear your cache). (this will not affect your save files unless you delete them too, try not to do that ) hopefully that will help.
there are a couple more steps, but we may want to wait to see if anything else works
Best to make your concerns heard in the SUPPORT section of the forums. You might also try contacting the Forums Home manager and mods directly via their user ids. Sounds like you have a major pickle on your hands. When calling the Sony Support line make sure you talk to a Techinal Specialist if at all possible. Standard support calls typicaly aren't helpful when it comes to Home but since your issue seems hard drive specific someone SHOULD be able to help you. So keep the issue to the factual hard drive software loading issue since it's not an in-world Home issue. Always ask for the names of those you talk with as well as get any sort of confirmation number as per your call. Start a paper trail! Get them to confirm how you can contact them directly if problem persists. Ask them what department etc their title. If all else fails ask how you can file a complaint. Scream loud. Scream Proud. Ahhh Home gotta love it. Good luck !!!