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Someone sent me the Felica outfit but I didn't get the ears. It shows up in my rewards but isn't in my wardrobe...?
Tried clearing my cache already.
Check your storage you may find it there.
If it's in your rewards list, then it should be somewhere in your wardrobe.
Have you looked in your storage?
It might be in a different category also.
It's located where you can change your hairstyle and hair color.