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Oct 03 2012
By: ILLUMIN-X Fender Bender 3241 posts
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Demand your refund even if Sony denies it initially behind paid for purchases !

[ Edited ]
73 replies 740 views Edited Oct 3, 2012

If anyone has read my earlier updates today I purchased the Tycoon pack for 11.99 which never showed up in my inventory.

 

I wasted close to 2 hours on the phone after being disconnected twice.

 

I just recieved an email.

 

Thank you for your recent call to Sony Computer Entertainment America (SCEA) Consumer Services.

 

We are unable to process your request for a refund on the PlayStation® Network.

 

According to our Terms of Service, all sales are final.

 

For more information please check the Terms of Service and User Agreement.

 

 

DO NOT BUY FROM THEM..THEIR CUSTOMER SUPPORT SUCKS AND THEIR CUSTOMER LOYALTY IS TWICE AS BAD.

 

 

I EXPECT TO BE BANNED FROM THESE FORUMS FOR AIRING THE TRUTH AND NOW IT WILL BE MY PERSONAL CRUSADE TO LET EVERYONE I ENCOUNTER KNOW SONY ARE RIPOFF ARTISTS

 

 

 Online ID: ILLUMIN-X
Order Number 3420143910

Date/Time Purchased: 10/03/2012 @ 10:02 AM
Total Amount: $11.99

Item / Service Details Price (Dollars)
--------------------------------------------------------------------------

UT5006-NPUR00070_00-HFGHOMETYCON2750-UQ01 330 Home Tycoon Gold Coins (PlayStation(R)Home Virtual Item) $11.99

Sub Total $11.99
Tax $0.00

--------------------------------------------------------------------------

Total $11.99

Current Wallet Amount*: $8.43 *This wallet amount is current as of the date and time of this transaction.


Thank you,

The Sony Entertainment Network Team

 

 

 

 

THEY HAVE LOST THEIR MINDS !

 

Message 1 of 74 (740 Views)
Hekseville Citizen
Registered: 08/30/2012
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325 posts
 

Re: SCREW SONY AND THEIR RIP OFFS

Oct 3, 2012

If you brought it and not showing up they can fix it. Just  might take time. To be honest this thread will not make people stop spending money on home. As far as refund it in the terms of agreement they will not refund so asking for one if not  worth the call. You should be pm'ing a mod or developer to fix the issue.

The pen is mightier than the sword

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Fender Bender
Registered: 10/21/2011
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3241 posts
 

Re: SCREW SONY AND THEIR RIP OFFS

Oct 3, 2012

SAVE IT...SONY HAS A REPEATED HISTORY OF FAILURES AND MAKING PEOPLE JUMP THRU HOOPS...LAST MONTH I WAS DOUBLE BILLED AFTER THEY DEDUCTED THE MONEY FROM MY ACCOUNT THEN TRIED TO REBILL ME  ONCE THEY TOOK THE MONEY 14 DAYS LATER...AFTER I DISPUTED IT THE LIARS BANNED ME FOR FAILURE TO PAY.

 

ENOUGH IS ENOUGH

 

 

 

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PlayStation MVP
Registered: 07/07/2009
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1802 posts
 

Re: SCREW SONY AND THEIR RIP OFFS

Oct 3, 2012

The main reason why I've yet to spend any money on Home yet.

I'd try contacting Hellfire Games about the issue to see if they can help you with that.  I don't know how to contact them, though.


"Now Sid, don't you blame the movies. Movies don't create psychos. Movies make psychos more creative."
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Gaming Beast
Registered: 01/13/2011
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1961 posts
 

Re: SCREW SONY AND THEIR RIP OFFS

[ Edited ]
Oct 3, 2012

You forgot about Joystick_Warrior, didn't you? You need to send tthe email invoice to him in a private message.

sword-art-online
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PlayStation MVP
Registered: 12/28/2006
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32733 posts
 

Re: SCREW SONY AND THEIR RIP OFFS

Oct 3, 2012

exactly what Irish-Pat said.

you bought the item, you have the confirmation and invoice, they can fix it and you will get the item.

 

refunds are never given out unless the issue is serious, this isnt serious as it can be fixed by the Home devs.


Message 6 of 74 (679 Views)
Fender Bender
Registered: 10/21/2011
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Re: SCREW SONY AND THEIR RIP OFFS

Oct 3, 2012

WRONG...WRONG AND WRONG...I AM VERY MUCH FAMILIAR WITH THE PROTOCOL INVOLVED WITH GETTING REFUNDS...I''M NO STRANGER TO IT...LAST MONTH ALONE I'VE HAD TO REPURCHASE THE GRANZELLA MUSEUM 4 TIMES IN 10 DAYS.

 

Footnote

 

After angrily callin Sony and letting them theyre dead wrong here's the end result and my final purchase

 

Thank you for your recent call to PlayStation® Consumer Service.

Your PlayStation Network account wallet has been refunded $11.99.

If you have questions or require further assistance, please call us at (866) 286-5123.

We are available Monday through Friday, 8:00 a.m. until 5:30 p.m., Pacific time.

When calling please reference your Service Request number (SR#) - please see Contact Information below for SR#.

Message 7 of 74 (636 Views)
Fender Bender
Registered: 10/21/2011
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3241 posts
 

Re: SCREW SONY AND THEIR RIP OFFS

Oct 3, 2012

Oh and Conrad....be a man

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Sackboy
Registered: 09/09/2011
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Re: SCREW SONY AND THEIR RIP OFFS

Oct 3, 2012

ILLUMIN, I DO Agree the refunds in general are just plain ole dumb. The fact that the sales are final is just gibberish. I say keep trying and see what happens, they cannot always reject. 

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Welcoming Committee
Registered: 01/17/2012
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3706 posts
 

Re: SCREW SONY AND THEIR RIP OFFS

Oct 4, 2012

I would try to resolve it with Hellfire Games.  Try pming him Novus-Cooldown Hellfire Developer he is always on the forums answering questions.  I hope this helps hun, good luck

 

 

Quod dignum sit facere, dignum est farcere bene
#Live the game
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