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Survivor
Registered: 09/10/2012
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1234 posts
 

Re: Casino Not Giving Chips

May 19, 2013

Digital Leisure Customer Support is prob the best Dev support you'll find on home. I've had them refund so many chips I can't keep track, yes, games mess up, but, they have ALWAYS been more than happy to work with you. They are fair, so if you have a problem, don't just sit around and complain, do something about it, They are more than happy to help you :smileyhappy:   I know it's already been posted, but here it is again. 

 

Techsupport@digitalleisure.com

 

Email that address from an email account and just give them your psn username, a brief description of what happened, and how many chips were involved.

 

Don't wait a week to do it though, when you have a problem, let them know right away so they have some sort of records that they can look at to verify. Trust me, if you work with them, they'll work with you :smileyhappy:

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PlayStation MVP
Registered: 03/12/2012
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453 posts
 

Re: Casino Not Giving Chips

May 19, 2013

yes, kittys right,  ive had more chips refunded to me  than most ppl buy, dig liesure has the best customers service in home.  they have a record of every play made in the casino,  contact them  n youll get ur chips guaranteed.  as far as errors coming up wen trying to buy or gift chips  , it sometime happens,  quit home n return  n youll be able2 purchase

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Treasure Hunter
Registered: 02/20/2008
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8473 posts
 

Re: Casino Not Giving Chips

May 19, 2013

cap10ken wrote:

I'm in the Casino playing slots and I hit 1000 tripple cherries, THEN the server "went down" (convinent).  I recieved the 1000 chip reward check but not the chips, WTH!?!?!?  This has happened before, is anyone else having this issue.  I understand the purpouse of a Casino is to take our money but where are my chips that i won?   Digital Leasure You just lost any potential sales from this user.


This is one of the very well known bugs in the Casino.  Members of Home post about it all the time but Sony has yet to do anything about it.  So keep posting tell you get an answer.

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