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Apr 29 2012
By: cap10ken First Son 5 posts
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Casino Not Giving Chips

12 replies 293 views Edited Apr 29, 2012

I'm in the Casino playing slots and I hit 1000 tripple cherries, THEN the server "went down" (convinent).  I recieved the 1000 chip reward check but not the chips, WTH!?!?!?  This has happened before, is anyone else having this issue.  I understand the purpouse of a Casino is to take our money but where are my chips that i won?   Digital Leasure You just lost any potential sales from this user.

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PlayStation MVP
Registered: 05/22/2009
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Re: Casino Not Giving Chips

Apr 29, 2012

I'd suggest you pm Digital Leisure on the forum with your issue. They have been pretty good at dealing with customer issues from what I understand.

If you got an email about your purchase perhaps logging out and back into Home might also help.

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First Son
Registered: 01/23/2010
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Re: Casino Not Giving Chips

Apr 29, 2012

Great sugestion I will try that Thank You Joanna.

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Survivor
Registered: 10/12/2008
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Re: Casino Not Giving Chips

Apr 29, 2012

Hmmm, getting "scammed" by a casino. Who wouldve thought? LMAO...i know theres no real scam here, but i just have to laugh at the irony.

I'm A Shadow. One That No Light Will Shine On. As Long As You Follow Me....You Will Never See The Day.
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PlayStation MVP
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Re: Casino Not Giving Chips

Apr 29, 2012

The same thing happened to me toaday as yesteraday.  Not the winning on triple 7s or anything but i did hit a few things like 50 and 40 chips wins on slots but received  nothing becasue of the reason you said. the server said it went down for maintance.  I had another problem as well.  I played slots for a while and also said "blocked by firewal" then went to server maintance then went back to normal.  I didnt get anything of the winnings that I got becasue it seemed to pop up at the times when I won something good.  Im not really sure why the error happens but I know what your saying.

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First Son
Registered: 02/26/2012
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Re: Casino Not Giving Chips

May 18, 2013
I too lost 500 chips in poker, it said Network error and the playstation store won't help me, they sent me here **bleep**? I was leader of my table with 2 people left ai Want my chips and winnings back
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Uncharted Territory
Registered: 12/26/2012
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Re: Casino Not Giving Chips

May 18, 2013

You can email DL at this link, they will refund the buy-in for the table but they don't give you what could have been won. Atleast youget the buy-in back tho.

 

 techsupport <techsupport@digitalleisure.com>

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Wastelander
Registered: 04/12/2012
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Re: Casino Not Giving Chips

May 18, 2013

Thats not the only thing Digital leisure doesnt give... If you catch my drift... :smileyvery-happy:

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Welcoming Committee
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Re: Casino Not Giving Chips

May 18, 2013

I once lost 5,200 chips in a freak bingo accident. If was horrible! There were bings and bongs, and chips whirling away into the stratusphere! I emailed DL support and they refunded my chips with a few hours. I can't speak for them, of course, but I had a good experience with their customer service and hope you will too. Good luck! 

 

P.S. I've also noticed this "Server Down For Maintenance" message popping up randomly then everything going back to normal a few seconds later. That's a strange thing. I don't know what that's about.

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Treasure Hunter
Registered: 01/17/2012
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Re: Casino Not Giving Chips

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May 19, 2013

I wasnt able to buy chips,  it says error on all of them wheater its gifting of buying.  So Lame

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