04-29-2012 02:02 PM
I'm in the Casino playing slots and I hit 1000 tripple cherries, THEN the server "went down" (convinent). I recieved the 1000 chip reward check but not the chips, WTH!?!?!? This has happened before, is anyone else having this issue. I understand the purpouse of a Casino is to take our money but where are my chips that i won? Digital Leasure You just lost any potential sales from this user.
04-29-2012 02:04 PM
I'd suggest you pm Digital Leisure on the forum with your issue. They have been pretty good at dealing with customer issues from what I understand.
If you got an email about your purchase perhaps logging out and back into Home might also help.
04-29-2012 04:08 PM
Hmmm, getting "scammed" by a casino. Who wouldve thought? LMAO...i know theres no real scam here, but i just have to laugh at the irony.
04-29-2012 04:50 PM
The same thing happened to me toaday as yesteraday. Not the winning on triple 7s or anything but i did hit a few things like 50 and 40 chips wins on slots but received nothing becasue of the reason you said. the server said it went down for maintance. I had another problem as well. I played slots for a while and also said "blocked by firewal" then went to server maintance then went back to normal. I didnt get anything of the winnings that I got becasue it seemed to pop up at the times when I won something good. Im not really sure why the error happens but I know what your saying.
05-18-2013 01:23 PM
05-18-2013 01:28 PM
05-18-2013 02:12 PM
I once lost 5,200 chips in a freak bingo accident. If was horrible! There were bings and bongs, and chips whirling away into the stratusphere! I emailed DL support and they refunded my chips with a few hours. I can't speak for them, of course, but I had a good experience with their customer service and hope you will too. Good luck!
P.S. I've also noticed this "Server Down For Maintenance" message popping up randomly then everything going back to normal a few seconds later. That's a strange thing. I don't know what that's about.
05-18-2013 05:23 PM - edited 05-18-2013 05:24 PM
I wasnt able to buy chips, it says error on all of them wheater its gifting of buying. So Lame