05-12-2013 10:43 PM
I'm writing this for a friend, but has anyone had a problem logging on home because of a full freeze at the "Message of the Day" screen? By full freeze I mean the PS button won't even work and a hard reboot must be done to even get her back on the PSN. She has tried logging on her name from different Playstations and still freezes at the same spot. I logged on her name from across the country and the same thing happened to me (froze right at the Message of the day screen). She has since reformatted her ps3 and still the same issue. She can log on another name just fine, so it's just her one name that is affected. I'm thinking this could possibly be a corrupted item in her inventory that is preventing her name from logging on?? Anyone know of this issue?? Anyone know a fix?? Please help, my friend just wants to log on her name.
05-13-2013 01:57 PM
I've contacted sony support last night and we've pretty much narrowed this down to my user account. I was told to wait the next day and call back if the problem persist. I checked again today, and still the same issue. Called Sony back and they had me check my network settings and made sure my Media Server connection was disabled as it is automatically 'enabled' by default after the refresh of my ps console. Loaded PS Home again, and still no changes. Please help!!!
05-13-2013 02:46 PM
05-13-2013 03:19 PM
I am in US, west coast region
Service provider: Comcast Xfinity
I am running on wireless connection but I have tested both wired and WAP with the exact same results.
Last successful login was Sunday around 2pm PST 5/12/13. I have a plus membership account and have put in a lot $$$ under this profile. I cannot afford to have it not working. It seems that the problem is more loading my psn profile than it is hardware related. Like I said, I've tried logging on a different account on this same console and had no problems getting on pshome. A friend of mine logged in with my ps profile on HIS console in the east coast region and is experiencing the same problems I'm having. It's my account. Please look into it further! Thanks.
05-13-2013 03:59 PM - edited 05-13-2013 04:00 PM
i'd also like to add that last night i waited for the "Message of the Day" to pop up and press X as soon as I saw it to see if i can get past it. I was able to do so one time and got to the navigation menus only for it to freeze 2 seconds later with "verifying purchased content" and "www" loading.. Pressing 'start' or 'PS' button doesn't do a thing so I had to manually do a hard shut down again.
05-14-2013 11:15 AM
Just tried to log on her name again and the problem still persists. I am convinced this must be a corrupted inventory item. Please find a fix for this problem! No one else i know is having this issue and only her one account is affected. Please help!!!
05-14-2013 01:14 PM - edited 05-14-2013 01:14 PM
Unfortunately there is no way to reliably find which item is corrupt without literally going through every item she owns. I don't know for sure if this is the exact problem that is going on here, it could be totally unrelated. Out of curiosity did you have any items that were glitched? Possibly any items from other regions? I just want to eliminate any possibilities. Any other details you can give me about your account? Were you one of those who had issues post 1.75?
05-14-2013 02:39 PM - edited 05-14-2013 02:40 PM
I have too many items I've purchased over the past 3 years that I've been a member of pshome with this account. I literally can't even stand browsing through all of them because they take forever to load and for the most part they are dumped in my storage. My ex-boyfriend use to do some glitches in the past on his own account so it could be possible that he might have done it on my account since we used to share the same ps console. Is there anywhere I can look to find out if I have it? Because if I do, I don't want it. I'm not sure when post 1.75 update was pushed out but I have never had issues with my account like this before. The only time I can't get on home is from the occasional scheduled maintenance and system updates. Please help! I just really would like to get back on home and play games with my friends...
05-14-2013 02:56 PM