i bought the fairytale king of hearts value pack and didnt receive the hair i was told to call sony but there is no option for home support
and writing in customer service forums is useless too so where do you suggest i turn to now
Be sure to report it here if you haven't already.
Edit: Be sure to check both Head in wardrobe (dont' forget storage) and also be sure the check hair items in the avatar customization area. Some items can appear in either of those places.