I haven't seen a single HCV in Home? Are you guys still on patrol? I know 20 guides out of millions of users (or even among 10000 users) isn't a statistically significant amount...
I'm guessing your real value will only be during new event launches? Or maybe this is just a pilot to see how the HCV concept works?
Of course this might just be a new game in Home, instead of Where's Waldo, we have Where's the Guide?!
The Home Community Volunteers are out and about every night. I am sure that during the day most have jobs or schools to attend. As a Volunteer myself, I am in world every single night. I visit the different game spaces and chat with members of our community. I offer assitance when asked and help with events.
While making the rounds, I have come across several Guides performing their duties. We are all out there. We just don't stay in the same spot for long periods of time.
Always Keep the Faith in TVXQ and JYJ.
Jersquall owes me $5. I've used PS Home Service since Beta.