Don't feel bad.. I too have been having club create problems for a while now.. I have gotten the message you have also. The bigger problem I've had is I own a skin which according to a thread that Joystick_Warrior made about the clubs says and I quote "We've helped make this process easier by giving you the basic clubhouse for free with the purchase of any clubhouse skin!".. And yet every time I try to make a club it wants to charge me for the basic club. I even messaged him about the issue and he DID read my message the very next day, 12 hours to be exact and that was already about 2 months, I have yet to still get a reply from him and I'm not holding my breath cause its not the first time he's ignored messages from people here. So I wouldn't count on getting it resolved anytime soon if I were you, not to be a downer.
Uploaded with ImageShack.us
You need to download the basic club skin, it should become free once you buy a skin but I know some don't change it...worst comes to worst you can just buy the Cutteridge Estates for $3.99, which definitely makes it free, and you get a cool skin in the process.