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Treasure Hunter
Registered: 02/03/2009
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Re: Demand your refund even if Sony denies it initially behind paid for purchases !

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Oct 4, 2012
 
Bambi-01us
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Hellfire Developer
Registered: 02/18/2011
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Re: Demand your refund even if Sony denies it initially behind paid for purchases !

Oct 4, 2012

Hi ILLUMIN-X,

 

Sorry to hear about all the trouble you went through. For future reference, we can indeed refund missing Gold Coins in Home Tycoon from our end without getting SCEA customer support involved. Just e-mail us at info@hellfiregames.com or PM me (thanks to TSUNADE1224 and others for mentioning this already) and we'll fix the problem.

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Uncharted Territory
Registered: 05/21/2011
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Re: Demand your refund even if Sony denies it initially behind paid for purchases !

[ Edited ]
Oct 4, 2012

Sorry I don't see the problem here, Why do you even have to phone customer service. Your transaction receipt comes with an email address for this particular problem. Just send of a polite, calm email describing the problem, a copy of your receipt and like magic you get a response from Sony. If it's a problem that a lot of people are having it might take a bit longer but It usually takes a couple of days, but at least you don't have to get your blood pressure up.

 

Edit: removed inflammatory content

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Fender Bender
Registered: 10/21/2011
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Re: Demand your refund even if Sony denies it initially behind paid for purchases !

[ Edited ]
Oct 4, 2012

RockCandyGirl wrote:

Sorry I don't see the problem here, Why do you even have to phone customer service. Your transaction receipt comes with an email address for this particular problem. Just send of a polite, calm email describing the problem, a copy of your receipt and like magic you get a response from Sony. If it's a problem that a lot of people are having it might take a bit longer but It usually takes a couple of days, but at least you don't have to get your blood pressure up.

 

Edit: removed inflammatory content


That doesnt work the way you just said all the time for everyone.

Often times its at the mercy of whomever is reviewing the case incident. Heaven forbid theyre upset at woprk because the cat bit the dog and the kids stuffed leggo's in his shoes. I've tried that route and was denied refunds.


But thanks anyway

 

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Fender Bender
Registered: 10/21/2011
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Re: Demand your refund even if Sony denies it initially behind paid for purchases !

Oct 4, 2012

Novus-Cooldown wrote:

Hi ILLUMIN-X,

 

Sorry to hear about all the trouble you went through. For future reference, we can indeed refund missing Gold Coins in Home Tycoon from our end without getting SCEA customer support involved. Just e-mail us at info@hellfiregames.com or PM me (thanks to TSUNADE1224 and others for mentioning this already) and we'll fix the problem.


Yeah Novus thanks a million and all is appreciated, but this was pretty much about how Sony itself handles or actually mishandles customer support. To state "all sales are final" is a major oversite on their end especially to a fairly loyal customer base that makes regular purchases.

 

Its just way to many reasons that all transactions dont go thru that they refuse to address when trying to download content.

 

For one, my internet is fast and I never experience issues with it. The modem/router is ethernet connected and less than 2 feet from the console. The provider themselves are less than 2 blocks from my home yet (like many others) I can be knocked out of a new purchase while downloading if someone sends a message or logs on and off. Sometimes their Facebook publish option can create issues as well. I wont go into the F-13's and other error strings that also contribute, but to turn blind eyes from issues on their end when people ask for an honest refund simply to repurchase the item is dead wrong.

 

But in any event thanks again

 

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Ghost of Sparta
Registered: 05/27/2009
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Re: SCREW SONY AND THEIR RIP OFFS

Oct 4, 2012

strider367 wrote:

As far as corporations go SCEA is by far one of the worst. There like people in a porn theater bathroom. Nobody wants to touch anything. So when they screw up there attitude is, its not my job to do it right. You don't have to wonder why this country is all screwed up...


Time to edit the P-word

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Ghost of Sparta
Registered: 05/27/2009
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Re: Demand your refund even if Sony denies it initially behind paid for purchases !

Oct 4, 2012

Rapturesassassin wrote:

@ ILLUMIN-X

I never have any problems buying stuff on playstation home its probably ur own connection missing u up and not Sony. also ILLUMIN-X you say wont buy any thing on home again but just like the rest of who say that you will buy something new.


I don't think thats the issue. maybe it due to Server Load. (which i already say that)

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Ghost of Sparta
Registered: 05/27/2009
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Re: Demand your refund even if Sony denies it initially behind paid for purchases !

Oct 4, 2012

Novus-Cooldown wrote:

Hi ILLUMIN-X,

 

Sorry to hear about all the trouble you went through. For future reference, we can indeed refund missing Gold Coins in Home Tycoon from our end without getting SCEA customer support involved. Just e-mail us at info@hellfiregames.com or PM me (thanks to TSUNADE1224 and others for mentioning this already) and we'll fix the problem.


 photo AL2009manBanner2013_zpsd80ecc86.png
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Treasure Hunter
Registered: 07/28/2009
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Re: Demand your refund even if Sony denies it initially behind paid for purchases !

Oct 4, 2012

Yep they always pull that crap!  So bewarned all Home Sale to them are Final and they won't give ya squat!

 

Thats the best reason to consider not buying from Home.... A word to the wise!

 

SHAME on SONY for making us HOMEless by Closing our PS HOME!
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Fender Bender
Registered: 03/27/2009
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Re: SCREW SONY AND THEIR RIP OFFS

[ Edited ]
Oct 4, 2012

I know you don't understand me due to communication issues. Just reminding you

 

Isn't this your signature al? Since when is a multi billion dollar legal business offensive? I didn't post any pictures that are offensive. It's just a word al don't be frighten by it. I did create a mental picture with this. Guess what its called sarcasm..


al2009man wrote:

strider367 wrote:

As far as corporations go SCEA is by far one of the worst. There like people in a porn theater bathroom. Nobody wants to touch anything. So when they screw up there attitude is, its not my job to do it right. You don't have to wonder why this country is all screwed up...


Time to edit the P-word


 



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