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Gaming Beast
Registered: 01/11/2012
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864 posts
 

Re: Casino chips sale???

Nov 4, 2013

Midnight_Secrets wrote:

digitalleisure wrote:

Midnight_Secrets wrote:

MysticMur wrote:

Midnight_Secrets wrote:

I noticed that you can gift the 40,000 chips or someone. My question is this. If I gifted the chips to someone, would I receive the VIP Suite, Top hat and VIP access because I was the one who purchased it, or do all those perks go along with the chips to the person who is receiving the gift?


The perks go to the person receiving the chips. Smiley Happy Mur


I'm sorry, Mystic, but you were wrong. I made a deal with a friend. We exchanged gifts. I sent her something, and in return, she sent me the 14.99 special through the gift machine at the casino. When I logged on, nothing showed up as a new item. So, I went to the casino. The 40,000 chips showed up, but that was it. I went back to my studio apartment. Still no hat or VIP suite. I then logged off, and back on. Still no new items. I cleared the cache. Still nothing showed up. Back to the casino. Nothing showing up yet. I was then booted by a d31. Finally, I logged back on and still nothing. If you gift someone the 40,000 chips, they will ONLY get the chips. Nothing else. I think that's a complete rip off. Mystic, you sounded so sure of yourself too. Lesson learned, I guess. Anyone from Digital Leisure willing to weigh in on the subject and explain to me why that happened?


Yes this is working as expected. The gift machine can only gift chips not items. Sorry for the confusion.


Sorry for the confusion? Your company said that the perks were included with the chips. And that the chips were giftable. Where does it say that this DOESN'T apply if you gift them. Unless you specifically say that it doesn't apply, you should stand behind what you wrote and support the people that bought the chips thinking they were going to get the full package. Now I have to spend another 15-20.00 for another bundle just to get VIP access and a personal space? No thank you. I've paid enough for this "special".


I'm sorry that you had the misconception that the perks of the personal 40,000 chip bundle was also included in the gifted version, however we do not state that anyone gets the perks in the gift machine. The gift machine says it's chips that you are gifting to your friend. I understand how you may have came to this conclusion as the two sale items are very similar, and the sale price was applied to both products. If you are having any problems with our products feel free to email our tech support.

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Sackboy
Registered: 09/26/2013
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Re: Casino chips sale???

[ Edited ]
Nov 4, 2013

digitalleisure wrote:

Midnight_Secrets wrote:

digitalleisure wrote:

Midnight_Secrets wrote:

MysticMur wrote:

Midnight_Secrets wrote:

I noticed that you can gift the 40,000 chips or someone. My question is this. If I gifted the chips to someone, would I receive the VIP Suite, Top hat and VIP access because I was the one who purchased it, or do all those perks go along with the chips to the person who is receiving the gift?


The perks go to the person receiving the chips. Smiley Happy Mur


I'm sorry, Mystic, but you were wrong. I made a deal with a friend. We exchanged gifts. I sent her something, and in return, she sent me the 14.99 special through the gift machine at the casino. When I logged on, nothing showed up as a new item. So, I went to the casino. The 40,000 chips showed up, but that was it. I went back to my studio apartment. Still no hat or VIP suite. I then logged off, and back on. Still no new items. I cleared the cache. Still nothing showed up. Back to the casino. Nothing showing up yet. I was then booted by a d31. Finally, I logged back on and still nothing. If you gift someone the 40,000 chips, they will ONLY get the chips. Nothing else. I think that's a complete rip off. Mystic, you sounded so sure of yourself too. Lesson learned, I guess. Anyone from Digital Leisure willing to weigh in on the subject and explain to me why that happened?


Yes this is working as expected. The gift machine can only gift chips not items. Sorry for the confusion.


Sorry for the confusion? Your company said that the perks were included with the chips. And that the chips were giftable. Where does it say that this DOESN'T apply if you gift them. Unless you specifically say that it doesn't apply, you should stand behind what you wrote and support the people that bought the chips thinking they were going to get the full package. Now I have to spend another 15-20.00 for another bundle just to get VIP access and a personal space? No thank you. I've paid enough for this "special".


I'm sorry that you had the misconception that the perks of the personal 40,000 chip bundle was also included in the gifted version, however we do not state that anyone gets the perks in the gift machine. The gift machine says it's chips that you are gifting to your friend. I understand how you may have came to this conclusion as the two sale items are very similar, and the sale price was applied to both products. If you are having any problems with our products feel free to email our tech support.


I saw the advertising for this promotion, and I looked at the gift machine. No where did I see in writing "oh, by the way, you WON'T get the perks with the offer". So, instead of making this right, or adding a disclaimer, you're going to do nothing in the hopes that other people will fall for it like I did? Nice business ethic.

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Survivor
Registered: 04/18/2009
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Re: Casino chips sale???

Nov 4, 2013

Wow Digital Leisure, that's just wrong on so many levels.  You guys been taking lessons from nGreed?  Smiley Mad

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Gaming Beast
Registered: 05/04/2010
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Re: Casino chips sale???

Nov 4, 2013

Hi Midnight,

My suggestion is to contact DL at info@digitalleisure.com.

They might be able to arrange you something or to compensate you.

 

To DL,

The giftable bundle is indeed misleading. I won both the hat and the suite already, so it was not too important for me.

But I am sorry for those who did not received what they expected.

 

My suggestion is to either write a disclaimer, add the bonus items to the giftable version, and if it is technically impossible, exchange the bonus items with some extra chips ( 5,000-10,000 chips) should be enough. You should work on a solution immediately, to ensure such confusions will not occur on the future.

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Gaming Beast
Registered: 01/11/2012
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864 posts
 

Re: Casino chips sale???

[ Edited ]
Nov 4, 2013

Midnight_Secrets wrote:

digitalleisure wrote:

Midnight_Secrets wrote:

digitalleisure wrote:

Midnight_Secrets wrote:

MysticMur wrote:

Midnight_Secrets wrote:

I noticed that you can gift the 40,000 chips or someone. My question is this. If I gifted the chips to someone, would I receive the VIP Suite, Top hat and VIP access because I was the one who purchased it, or do all those perks go along with the chips to the person who is receiving the gift?


The perks go to the person receiving the chips. Smiley Happy Mur


I'm sorry, Mystic, but you were wrong. I made a deal with a friend. We exchanged gifts. I sent her something, and in return, she sent me the 14.99 special through the gift machine at the casino. When I logged on, nothing showed up as a new item. So, I went to the casino. The 40,000 chips showed up, but that was it. I went back to my studio apartment. Still no hat or VIP suite. I then logged off, and back on. Still no new items. I cleared the cache. Still nothing showed up. Back to the casino. Nothing showing up yet. I was then booted by a d31. Finally, I logged back on and still nothing. If you gift someone the 40,000 chips, they will ONLY get the chips. Nothing else. I think that's a complete rip off. Mystic, you sounded so sure of yourself too. Lesson learned, I guess. Anyone from Digital Leisure willing to weigh in on the subject and explain to me why that happened?


Yes this is working as expected. The gift machine can only gift chips not items. Sorry for the confusion.


Sorry for the confusion? Your company said that the perks were included with the chips. And that the chips were giftable. Where does it say that this DOESN'T apply if you gift them. Unless you specifically say that it doesn't apply, you should stand behind what you wrote and support the people that bought the chips thinking they were going to get the full package. Now I have to spend another 15-20.00 for another bundle just to get VIP access and a personal space? No thank you. I've paid enough for this "special".


I'm sorry that you had the misconception that the perks of the personal 40,000 chip bundle was also included in the gifted version, however we do not state that anyone gets the perks in the gift machine. The gift machine says it's chips that you are gifting to your friend. I understand how you may have came to this conclusion as the two sale items are very similar, and the sale price was applied to both products. If you are having any problems with our products feel free to email our tech support.


I saw the advertising for this promotion, and I looked at the gift machine. No where did I see in writing "oh, by the way, you WON'T get the perks with the offer". So, instead of making this right, or adding a disclaimer, you're going to do nothing in the hopes that other people will fall for it like I did? Nice business ethic.


We are definintely not trying to trick anyone, that is not, and never is, our intention. Again, feel free to e-mail our tech support and perhaps they can find a solution for you.

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