Here is what i was told after speaking to a sony customer service rep for about 20 minutes. She told me as previously stated that the game vouchers are going out in waves and they are sent out on wednesdays. ONCE A GOD DAMN WEEK!!!! So if i dont get my code emailed to me by tomorrow then i have to wait a whole week to see if i get it next wednesday.THIS IS RIDICULOUS!! Im getting so irate about this at this point.I asked her what if a month goes by and i still havent got my code. She says if that happens call back. FOR WHAT????? If there is something that can be done in a month why not now? im so fucking sick of the run around sony is giving everyone regarding this...We bought a system in which we were pretty much duped into believing that we would get a free game only to find out we will get in when they decide they are ready to give it to us or not at all. Not to mention paying 300 bucks plus 15 bucks plus whatever games we have had to buy because we had to wait 30 days for the game we were promised. This is so unacceptable to me and i dont understand why im not seeing more angry posts about this.
I think the primary reason is because more then half of the folks who are part of this "community" do not take well to any criticism of Sony and will defend them tooth and nail. I have seen so many posts where people had valid arguments/complaints about the Vita or PS3 or customer service or whatever, and they get pounced on even when they make a logical point.
That and some people just don't want to see the bad in certain things.
I've seen people complaining about this very same problem all over the place, and I personally experienced the same run-around. First, AT&T tells you to contact Sony, then Sony says contact AT&T, then you call Sony with an AT&T rep on the line, and they finally tell you "they are going out in waves", and that you have to just call back if you don't get it in a week.
I was able to get my code applied to my account directly, but it took literally an hour and twenty minutes of this run-around to do it.
I also made the point that they stated 30 days after services was started, you would be emailed a code, and in my case, it was already well beyond that, and that I had to spend all of that time on the phone with 7 different people (three of which were supervisors) just to get a $15 game that was already promised to me in the promotion I did my part on.
In case this helps anyone, I finally asked to speak to a supervisor at Sony's customer service. I had to do that twice, but neither were helpful. When I finally asked to speak to the supervisor of the supervisors I was speaking to, he was able to take care of it within minutes for me and apologized for my trouble, instead of fighting me, giving me misinformation, or telling me I would just have to wait and then go through the whole mess again next week when I would inevitibly have to call back again.
Speaking from experience, my advice is to take it up the ladder and don't let them off the phone until you are satisfied. It does pay off. Don't even waste your time on the CSR that answers, and you likely won't get help from the first supervisor you speak to either. Talk to someone who can and will do something to make it right for you and don't take no or "just wait" for an answer, if you want to get it resolved right away.
Best of luck!
I had this same problem when I first got my psp go with the 3 free games vouchers. It tooks months and phone calls to get them.
This time with Stardust I got my code in my email (from sony not AT&T) in about 15 days. I thought maybe they learned their lesson. Hmm apparently not. Bummer guys, hope you see it tomorrow.
i might have to try that tomorrow. ill give them one more day and then its on. lol, thank you for this info. I asked her why she couldnt just give me a code over the phone and she had no real answer. just that everyone is given a different code...well duh, sometimes i wonder if they just assume everyone who buys their products are half retarded or something. And this was a so called Vita specialist. I hate it when i know as much as the people that are suppose to be answering your questions.
Good luck and glad to be of help!
They are VERY reluctant to give you a code, but as I found out, they don't even have to do that - they CAN apply it directly to your account for you and all you have to do is go into your downloads and grab it from there.
Understandably, they will need to verify your claim is legitimate, but as long as you have everything in order when you call (having an AT&T rep on the line with you will help you a lot, or at least have the email you got when you started service so you can send it to Sony while you are on the phone with them will help), you should be able to get it taken care of.
I only hope that you (or anyone else reading this) don't have to spend all the time and effort that I did getting it made right for them.
"I only hope that you (or anyone else reading this) don't have to spend all the time and effort that I did getting it made right for them."
Seriously!! Time is money. With what most of us make per hour for a living, this has to be the most expensive 'FREE' ($14.99) game to date.
Exactly my thinking when I was on the call - I spent my whole lunch hour, and also 20 minutes into my workday on the phone. To be honest, in "the good old days", when customer service actually was there to HELP customers, they would have not only taken care of your problem as quickly as possible, but they would have also offered you something for your trouble in addition.
The sorry excuse for customer service at companies like Sony these days is just ridiculous. (do I sound old yet? )
I think it's because not enough people will fight it out with them and insist that they do right by them, as well as how we all keep giving them our money anyway and supporting them as a company, despite how poorly they treat their customers. I have been guilty in this regard myself, and I share in the blame for letting them get away with ripping me and others off in the past without putting up enough of a fight about it. No more. I work hard for my money, and each dollar counts. If Sony wants to earn my money, fine, but I will not let them just take it and line their pockets just because they think they can.
This was also something a Sony rep mentioned when I spoke to them, however I check mine frequently and it never came through. They even checked on their end and verified that it had never even been sent out to me. I think many people just haven't ever gotten an email. Sony said they would send it 30 days after activation, but they have not done so in most cases I've heard about. There seem to be only a lucky few people that got theirs at all, and those couple I saw saying they got them were sent before the 30 days was even up.