I apologize in advance if this problem was brought up earlier.
I puchased a $20 Playstation Network Card the other day from Target and when I came home to redeem it, I have been given this prompt:
"The Playstation Network Card has a value of $20.00.
Do you want to add these funds to your wallet?"
I selected Yes and I was given the following message: "The funds could not be added to your wallet."
Any help with this problem would be much obliged.
If you are experiencing problems when trying to redeem a PlayStation Network card, try these troubleshooting options:
- Before a PSN Card can be used, it must be activated by the retailer where it was purchased. You may want to check with the retailer to make sure the card has been activated. Only a retailer can activate a PSN Card.
- PSN Cards are only redeemable by PlayStation Network Master Accounts (i.e. not Sub Accounts) with a United States or Canadian address. PSN Cards cannot be used by accounts from other regions.
- If using a PSN Card causes your Wallet to exceed the maximum amount, the PSN Card cannot be used. Click here to learn more about the maximum Wallet balance.
- PSN Cards are case sensitive, make sure you enter the PIN exactly as it appears on the card.
If you're still having problems, try contacting SCEA directly:
Sony Computer Entertainment America
M-SAT 6:00 a.m. - 8:00 p.m. PST
Sunday 7:00 a.m. - 6:30 p.m
Or E-Mail them here.