well, last black friday. I went to the sony store near Arlington, VA. I bought Playstation Vita (Black ops bundle -- well, i like black ps vita). then, a 2 kind staff helped me, and I ask some questions about the vita, and they helped me out. then, after I bought the vita, I ask the staff can they put the screen protector on the vita, and they happily accept it...they put the protector, they clean the ps vita and smiled!...good staff and experience.