I recently had an issue with liscening on Playstation 4. What happened is when i downloaded Dead Nation the day it was released free for PS+ i got charged for it. So i contacted customer service and they gave me a refund no problems. So one day i go to play a game and i cant, turns out my PS+ lapsed. "Ok, no problem," i say. I pay for my membership and game on. Well when i went to play Dead Nation, i couldn't.
After several attempts to restore liscenses, i call customer service. I am instanly told within 5 minutes that basically there's nothing i can do, and if i want that game i have to pay for it. That particular representative wouldn't put me on with a supervisor so i call back. I got on the line with a man named "Gus" who was very informative, took the time, did his job, and found a solution to my problem. I am now able to play that game, again thanks to "Gus" and his customer service skills.
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