A friend of mine has been having an issue for a YEAR now. When Resident Evil 5 came out, something with the coding of the game deleted some of his friends and would not allow him to re-add them nor could his friends add him. On top of that no messages going to or coming from that account will get to the friends that were deleted.
He has called Customer Service MANY MANY times. They fixed it once and everything was fine until his kid put the game in his PS3 again and screwed everything up yet AGAIN. Now Customer Service is "trying" to fix the problem while giving him the run around. The new request by them is for him to send them his original e-mail address, password, and receipt of the PS3 when he bought it as PROOF he actually owns it.
Might I add he had his PS3 stolen at one point and it was recovered but broken, so he got a new one and was simply transferring his account from old to new. In the process of it being stolen they changed his password so he had to go thru all the crap yet again to recover his password, and yet they wont fix the password without the receipt from his first PS3.
Seriously this is ridiculous Playstation, are you going to seriously play those games?
How hard is it to go into his account change the settings back to what they were so he can have his account back and can add his friends, recall ALL Resident Evil 5 games and FIX the coding, and for once do what you CLAIM. Stand by your fans, and your customers, and do what is right without all the cloak and dagger crap.
You want feedback on how to make things better?
Do what your customers what, need, and ask for and in return they will smother you with business. Piss them off and you lose business.
Right now there are so many PISSED off people if they all banded together this gaming industry would lose its best system.
Come on Playstation, do the right thing, we will thank you for it
ok so i jus logged in to my psn account n it says i have no friends at all how does dat happen without me deleting any of them and how do i get them all back without havin to find them
This happens occasionally, don't worry about it, they'll return soon.
Customer Service Available Mon-Fri 8am - 8pm
General Enquires - 1-800-345-SONY (7669)
Account & Billing Support -1-877-971-SONY (7669)
Live Chat Available Mon-Sat 6am-10pm PST & Sun 6am-8pm - LiveChat