WOW.. I its just so disrespectful of cust care, dont let them get away with it bro, if you do they will just keep doing this to all of us. After what happen before with all our accts, and still we trust them with our credit cards for them to do THIS, then we tried to claim, then said they cant do nothing ..... Is just WRONG, someone has to respond to you about this.. I hope everything get resolved soon bro.......-J
WOW.. I its just so disrespectful of cust care, dont let them get away with it bro, if you do they will just keep doing this to all of us. After what happen before with all our accts, and still we trust them with our credit cards for them to do THIS, then we tried to claim, then said they cant do nothing ..... Is just WRONG, someone has to respond to you about this.. I hope everything get resolved soon bro.......-JTeam Work is the KEY........
You're responding to a 3 year old thread.
Alright let me first say I am very P*SSED OFF at Sony and there customer service (or lack there of)
Alright let me tell you how this all started. This pass Saturday I was sitting on the couch play some S&D on COD4 and my wife was sitting on the other couch working on the bills when she spoke up and said "what the heck is this 146.96 to the PS Network" to which I replied with the old favorite for married guys "heck if i know baby it wasn't me" So I called up Sony to figure out what happen and to get my money back. So the first guy I talked to was like I don't have the power to refund any money but I will have someone call you on Monday. Now this I can understand you have a shell staff on the weekends and they are only there to help you fix lets say a connection problem so I am cool with that.
So Monday rolls around waited and waited but no phone call.
So Tuesday I was in a meeting and when I got back to my desk I had a voice message and here is how it goes (I have it saved mine you)
Hi this is *bleep* from sony. After reviewing you PS Master account we are unable to find anything wrong and will be unable to issue you a refund per the user agreement doesn't allow us to. (Now this is the part that really ticks me off) If you want you can call your bank and have them dispute the charges but so you know if you do this your PSN account with be cancelled I am sorry for any inconvenience this may cause but this is all HIDDEN in your user agreement.
Wow that last sentence is very interesting and threatening as all heck. So pretty much what they are saying is we have your money and there is nothing you can do about it. I work in insurance and I know if i told a client that hidden in your policy there is a sentence that says fire is not covered I would be sued and lose my licensee in a heart beat.
So I called the PS rep back of course he was not around so I waited and waited and final after no call back I gave him a another call about 6 hours later still no one home.
Here we are today. The PS rep final calls me back. I first wanted to know when the payment was processed to see if myself or my wife were home at the time and nope it happen at 9:30am. We were both at work. His response was I sorry but there is nothing we can do. After a few min's talking with the guy I brought up what he had said in my voice message and all he could say is " You must have misunderstood me" Misunderstood. I listened to the message 10 times and you said clear as day "HIDDEN IN THE USER AGREEMENT". Ok so I am pretty p*ssed off so I ask ok forget it what if I just called my account what would you do with my money. In which he pretty much said you would loss it. So instead of going completely off my rocker I just hung up.
Ok so here we are and I need some advise. What can I do. I feel completely screwed over. I have been a big Sony fan for over a decade now pretty much all my AV equipment is Sony so don't say I'm a xbot or something. Let me know what you think.
Just because I am one person doesn't mean they can treat me like a **bleep** of (INSERT WORD)
I called Sony back and spoke with a supervisor she listened and told me she would do some research and call me back.
So a few hours later I get a call back from Sony. She stated again that there is nothing they can do besides cancel my PSN account and I would have to call my bank and dispute the charge. So once again back to the why the heck should I have to call my bank and pay them a fee when Sony should just refund my money. AND ONCE AGIAN I WAS CALLED A LIAR. The new Sony rep said "I talked with *rep form yesterday* and he states he never said anything along the lines of HIDDEN in the user agreement. So I asked did you pull the phone call and listen to it. She said no we didn't so I replied "So your call me a liar". Man that just really p*ss me off how darn you call a customer a liar them SOB's. So pretty much i told them this in wrong and I am not going to stand for it. We end the phone call with her saying she would have to call the PSN network and speak with them and see what they can do. So I am waiting again.
Message Edited by medicshelley on 04-10-2008 12:47 PM
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