Reply
Jan 27 2013
By: game2black First Son 4 posts
Offline

My account is banned for no reason!!

45 replies 390 views Edited Jan 27, 2013

I turn on my ps3 and I get a message with an error code saying "Access to Sony Entertainment Network by this account has been banned or temporarily suspended." I am so aggravated right now because that was my very first ever account and now its freaking banned!! Smiley Sad All I do is play call of duty and trophy hunt so there is no reason why I should i have got banned; im thinking someone hacked me and did something to my account because there is no way i should be banned! When I called Sony they said the account has violated the Terms of Service... PLEASE!!! If there is any moderator out there that can help me I would appreciate the help man!!! I don't deserve this at all! I just want my account back nothing else! Smiley Sad

Message 1 of 46 (390 Views)
Reply
0 Likes
Survivor
Registered: 05/07/2009
Offline
2613 posts
 

8Re: My account is banned for no reason!!

Jan 27, 2013

Well you violated the ToS somehow. Think about it, have you done anything at all that could have got you banned? If not sum up what you basically did the whole week. The violation could be anything from lying about personal information to gamesharing. It really could be anything.

Deadly Neurotoxin!
 photo rsz_1rsz_11rsz_1000px-fpsword_zps44b9ca31.png
Message 2 of 46 (386 Views)
Reply
0 Likes
Treasure Hunter
Registered: 04/05/2009
Offline
8202 posts
 

Re: My account is banned for no reason!!

Jan 27, 2013
Try calling again at a different time, at a different day. Some representatives speak differently than others.

And, I must stress this: Be calm and controlled. Showing panic, swearing, yelling and other disruptive behavior won't get you very far when calling customer service. Ask for what exact event got you banned.

You should also receive an e-mail telling when your ban will be lifted.
Message 3 of 46 (386 Views)
Reply
0 Likes
Highlighted
Big Daddy
Registered: 12/24/2007
Offline
16918 posts
 

Re: My account is banned for no reason!!

Jan 27, 2013

Did you gameshare by any chance?

Furiously Chaosing
Message 4 of 46 (382 Views)
Reply
0 Likes
MVP Support
Registered: 01/09/2010
Online
41886 posts
 

Re: My account is banned for no reason!!

Jan 27, 2013

game2black wrote:

I turn on my ps3 and I get a message with an error code saying "Access to Sony Entertainment Network by this account has been banned or temporarily suspended." I am so aggravated right now because that was my very first ever account and now its freaking banned!! Smiley Sad All I do is play call of duty and trophy hunt so there is no reason why I should i have got banned; im thinking someone hacked me and did something to my account because there is no way i should be banned! When I called Sony they said the account has violated the Terms of Service... PLEASE!!! If there is any moderator out there that can help me I would appreciate the help man!!! I don't deserve this at all! I just want my account back nothing else! Smiley Sad


That remains to be seen.

 

What I will say is that Sony does not ban or suspend anyone without first making sure they have the correct details & the right account involved, it is likely, even though you currently cannot recall why, that you did indeed break some rule somewhere.

 

Calling Sony will not get you too far, wait for your email to come, it'll explain the reason & length of any ban/suispension.

CMNTY_SIG_MVP_500x100_002B.jpg



Customer Service - 1-800-345-SONY (7669)
Account & billing Support -1-877-971-SONY (7669)
Available Mon to Fri 8am - 8pm PST
Message 5 of 46 (379 Views)
Reply
0 Likes
Fender Bender
Registered: 01/27/2012
Offline
3436 posts
 

Re: My account is banned for no reason!!

Jan 27, 2013

is it possible for anyone else in your home to log on your account? if so theres no telling what they may have done as i would suspect that or gamesharing but like Brit said wait till you get the email..

gta5 photo: GTAV banner gta5_banner.jpg
Message 6 of 46 (366 Views)
Reply
0 Likes
First Son
Registered: 01/26/2013
Offline
4 posts
 

Re: My account is banned for no reason!!

Jan 27, 2013
I havent gameshared or anything. I called sony and i was completely calm. They said the only way for the ban to get lifted is if a moderator takes control
Message 7 of 46 (362 Views)
Reply
0 Likes
Fender Bender
Registered: 01/27/2012
Offline
3436 posts
 

Re: My account is banned for no reason!!

Jan 27, 2013

i could be wrong but i dont think any moderator here can do anything for you..they just moderate these threads..someone will chime in and tell me if im right or wrong about this..

gta5 photo: GTAV banner gta5_banner.jpg
Message 8 of 46 (359 Views)
Reply
0 Likes
Big Daddy
Registered: 12/24/2007
Offline
16918 posts
 

Re: My account is banned for no reason!!

Jan 27, 2013

Forum moderators don't have anything to do with the PS3 and its games.

 

By the mere mention of "moderator" one would assume this has something to do with Home.

 

Do you ever use Home? Or has anyone you lived with used Home with your account?

Furiously Chaosing
Message 9 of 46 (350 Views)
Reply
0 Likes
Sackboy
Registered: 05/10/2012
Offline
426 posts
 

Re: My account is banned for no reason!!

Jan 27, 2013

You may have been "Flagged" as inappropriate by somebody

/)/)
(-,-)
*(")(")
Message 10 of 46 (345 Views)
Reply
0 Likes