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Jan 31 2014
By: Beef_Bonus First Son 10 posts
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Last day to return PS4 at Amazon

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19 replies 330 views Edited Feb 13, 2014

If you purchased the PS4 launch edition from Amazon, today is the last day to return it.  I'm sending mine back this afternoon.  After not being able to use my headset (Official Playstation), a stuck button on the controller, broken HDMI input jack, and countless annoyances with apps, Battlefield 4, I am done.  I've received zero response from PS4 on any of this from Ask Playstation other than "check the forums".  Good luck, Playstation fan since number 1 back in 97 signing out.  A sad day indeed.  

 

 

 

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Treasure Hunter
Registered: 06/12/2013
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Re: Last day to return PS4 at Amazon

Jan 31, 2014

Beef_Bonus wrote:

If you purchased the PS4 launch edition from Amazon, today is the last day to return it.  I'm sending mine back this afternoon.  After not being able to use my headset (Official Playstation), a stuck button on the controller, broken HDMI input jack, and countless annoyances with apps, Battlefield 4, I am done.  I've received zero response from PS4 on any of this from Ask Playstation other than "check the forums".  Good luck, Playstation fan since number 1 back in 97 signing out.  A sad day indeed.  


I'm glad you have the option to return the PS4 to Amazon, but did it ever occur to you to contact Support for redemption of your 1 year warranty?

 

https://support.us.playstation.com/app/contact_options/

Grindhead_Jim

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Ghost of Sparta
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Re: Last day to return PS4 at Amazon

Jan 31, 2014
Well you did what you felt was right. Personally I woulda kept mine but eh
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Big Daddy
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Re: Last day to return PS4 at Amazon

Jan 31, 2014

And in all this time, you never once thought to use the warranty?

Furiously Chaosing
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First Son
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Re: Last day to return PS4 at Amazon

Jan 31, 2014

No need to - Amazon makes it easy!  

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First Son
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Re: Last day to return PS4 at Amazon

Jan 31, 2014

It did, but Amazon make things pretty darn easy, which is why I chose to go that route.  Shipped this afternoon.  No questions asked refund.  

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Treasure Hunter
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Re: Last day to return PS4 at Amazon

Jan 31, 2014

Beef_Bonus wrote:

No need to - Amazon makes it easy!  


How about, I don't know, GETTING IT FIXED?

Grindhead_Jim

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First Son
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Re: Last day to return PS4 at Amazon

Jan 31, 2014

Sadly, you can't fix false advertising, and can't fix a miserable user experience.  It was more than hardware failure. 

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Wastelander
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Re: Last day to return PS4 at Amazon

Jan 31, 2014

What "false advertising"? Sony did a pretty good job of detailing exactly what the console would be capable of on launch day.

That sucks that you had problems with yours, but as others have said, that's what a warranty is for.

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Treasure Hunter
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Re: Last day to return PS4 at Amazon

Jan 31, 2014

Beef_Bonus wrote:

Sadly, you can't fix false advertising, and can't fix a miserable user experience.  It was more than hardware failure. 


I empathize that your experience was bad, but it sounds to me like you didn't seek help with all the problems that had help to be offered on, which, according to your OP, is everything except for the headset support issue (which, again, I do empathize with).

 

If you;re mad, hey, I get it, but, if something I own isn't working, I contact the Support staff directly.  Seems to me that you could have avoided a lot of stress that way.  Good luck to you.

Grindhead_Jim

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