When I click "ok" for the latest HOME upgrade my system reboots but the upgrade didn't happen. I've tried it numerous times. What am I not doing right?
Try looking or posting your question here in the PS HOME Support Forum:
Customer Service - 1-800-345-SONY (7669)
Account & billing Support -1-877-971-SONY (7669)
Available Mon to Fri 8am - 8pm PST
Live Chat Available Mon-Sat 6am-10pm PST & Sun 6am-8pm PST
In case you didn't get an answer (or in case someone else comes across this thread with the same problem), when you are prompted to download the update don't touch anything until the orange HDD activity light stops flashing completely. You need to make sure Home loads fully in the background before starting the patch download.
This issue was resolved a few patches ago, but if you haven't been on Home recently this is most likely the problem you are experiencing.