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Treasure Hunter
Registered: 12/30/2008
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5015 posts
 

Re: God of War Multiplayer Beta Access from GameStop not Including PS Plus

[ Edited ]
Jan 5, 2013

Good Morning Joseph,

Thank you for contacting PlayStation® Technical Support. My name is Laura, and I will be assisting you today. I truly apologize for any frustration or inconvenience this has caused you. With the information you provided I was able to submit a Service Request (SR), your Service Request Number (SR#) is 1-456662921.

Please open a new email message and send a copy of the Proof of Purchase (POP) for the Voucher to pscustomer_service@playstation.sony.com with the subject line “PSN Card SR# 1-45xxxxxxxxx”.

Please include the following information in the e-mail:

Copy of Printed Store Receipt (either scanned or picture).
Service Request Number:1-4566xxxxxxxx



Once we have this information, please allow 3-5 business days for the request to be processed. 

I really appreciate your time and the opportunity to assist you in this matter, Joseph. Thank you for contacting PlayStation®Support today. You may receive a brief email survey. Please feel free to answer some questions regarding your email experience with us today. 

Sincerely, 
Laura L.
PlayStation® Technical Support
1-800-345-7669 
http://us.playstation.com



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Treasure Hunter
Registered: 12/30/2008
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Re: God of War Multiplayer Beta Access from GameStop not Including PS Plus

Jan 5, 2013

Seriously this is ridiculous!!!!!!

 

does one hand know what the other is doing????



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Treasure Hunter
Registered: 04/02/2002
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Re: God of War Multiplayer Beta Access from GameStop not Including PS Plus

[ Edited ]
Jan 5, 2013

Hey all you can find the code that was associated with the promo by going into the transaction history and looking for it there under the date of when you redeemed the code.

 

I found mine when i was on the phone with one of the reps, even though that still didnt help her.  But at least you guys can have that code to give in the future to any email they may want.

 

I did speak to a supervisior on the phone after the lady seemed to still not know what i was talking about, and the supervisior said he was aware of the issue and he even looked up this thread i was telling them about.

 

I still had to send another email to some other email addy, but hopefully now things will get fixed.  The supervisior said he was attaching notes to my SR# so it would be easier for anyone else to find the info.

 

Here's hoping this finally gets worked out.  Sad though that out of the 5 ppl i had interactions with only the first guy and the supervisior knew about this issue.  Everyone else had no idea at all.

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Treasure Hunter
Registered: 12/30/2008
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Re: God of War Multiplayer Beta Access from GameStop not Including PS Plus

Jan 5, 2013

honestly im done **bleep** with it---its one month-- whats that worth? there probaly just laughing at us about it anyway-- so to hell with it



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Splicer
Registered: 04/23/2010
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Re: God of War Multiplayer Beta Access from GameStop not Including PS Plus

Jan 5, 2013

I replied back to the first guy explaining the situation in depth about the Gamestop promo and this forum and what Mr. Haro said. It just isn't worth the hassle. Good luck to anyone else trying to get your code you'll need it. 

 

Here is the reply I got back from that with his and my name removed.

 

Hello     , 

 

Thank you for your response. My name is     , I will be further assisting you.     , in order to receive the PlayStation®Plus replacement voucher, you would have needed to purchase the appropriate content. 

 

    , we are not currently giving free vouchers for PlayStation®Plus. Im sorry for any confusion this may have caused.

 

Thank you for time.

 

Sincerely,      

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First Son
Registered: 11/29/2009
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Re: God of War Multiplayer Beta Access from GameStop not Including PS Plus

[ Edited ]
Jan 6, 2013

@ mixedkidbx

 

thanks for this cause its just like you said right in the transaction history

just one question tho, does this 1 month stack with the PS+ I already have  ?

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Treasure Hunter
Registered: 04/02/2002
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Re: God of War Multiplayer Beta Access from GameStop not Including PS Plus

Jan 6, 2013

fate360 wrote:

@ mixedkidbx

 

thanks for this cause its just like you said right in the transaction history

just one question tho, does this 1 month stack with the PS+ I already have  ?


from what everyone says it will stack

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First Son
Registered: 11/29/2009
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Re: God of War Multiplayer Beta Access from GameStop not Including PS Plus

[ Edited ]
Jan 6, 2013

sweet thanks again ^__^

 

EDIT: it seems that the code in the transaction history is the one for the Beta not for PS+  >__<

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Treasure Hunter
Registered: 04/02/2002
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8466 posts
 

Re: God of War Multiplayer Beta Access from GameStop not Including PS Plus

Jan 6, 2013

fate360 wrote:

sweet thanks again ^__^

 

EDIT: it seems that the code in the transaction history is the one for the Beta not for PS+  >__<


thats cuz the code didnt register the PS Plus as part of it,  thats where the issue came in.  from what i was told if you give them that code you used to get into the beta they should be able to see where the codes came from.  Plus you can also link them to this tread topics and maybe that will help them understand more.

 

sadly though we are dealing with a company that has no idea what the workers in the company are supposed to know and not know

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Splicer
Registered: 04/23/2010
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Re: God of War Multiplayer Beta Access from GameStop not Including PS Plus

Jan 7, 2013

So did anybody actually manage to get their code?

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