Please see the customer support back and forth between myself and Rockstar regarding PS3 save games, online IDs and the loading save game error. Rockstar says it is the PS3 hardware's fault. This means to me that if our PS3's ever break, then we are on our own with our save games, and woul dhave to start all over. I just read an article that said that every game has to have Trophy support after January 2009. I don't know about anyone else, but it is pretty ridiculous to invest so much time into games and to "possibly" not be able to load them onto a new system (even with your correct Playstation Network ID)
PLEASE FIX THIS SONY IF IT IS YOUR FAULT!
CUSTOMER SUPPOR THREAD FROM ROCKSTAR BELOW:
* Question Reference #* *Summary: * GTA IV Issue *Date
> Created: * 15/11/2008 07.56 PM *Last Updated: * 15/11/2008 07.56 PM *
> Status: * New * Discussion Thread* * Customer (
> * 15/11/2008 07.56 PM Hello..
> I recently bought a second PS3, and tried to transfer my saved GTA IV game
> to it. When I installed the game and updated to version 1.04, I received a
> message stating that "You did not create this save game data. File cannot
> loaded". The only way to play now is if I delete the game data and
> disconnect from the network prior to loading my save game.
> Please let me know if there is something else that can be done so that I
> receive the updates and to be able to play online on my new PS3?
Sony will be able to advise you on wether or not you can replay that saved game file on another account. I have came across this issue a couple of times recently and as I am not a qualified employee of Sony I really do not know what can be done.
Give them a call to enquire as it may be something you can get around.
Hi, I am not looking to play this on another account, I want to use my
account but on another Playstation. I am going to be signed in to the
playstation network as myself.
I am not fully aware of how the PS3 account system works as I do not work for Sony myself. Any error involving incompatibility due to account set-up should be taken up with Sony themselves as it is not something I have any information on.
Best of luck getting this resolved. I wish there was more I could do.
I am not completely sure if it has anything to do with the online accounts,
you had mentioned that in your original reply without any further
investigation into the matter and without noting the details of my initial
What I am absolutely sure about is that when the 1.04 version of the GTA IV
patch was applied, I could no longer play the save game. Without the 1.04
patch from Rockstar being applied, the game works fine.
That being the case, I think that it is evident that the 1.04 patch is what
is causing the issue. I will contact Sony if they are the ones that produced
the 1.04 patch, but I believe the patch was released by Rockstar, so
therefore this issue is a Rockstar issue rather than a Sony issue.
Please let me know if Rockstar had created and issued the 1.04 patch, and if
so, I would request that this issue be escalated to a higher tier support
for investigation since this version of the patch is affecting many people
as seen by many message boards, but is not listed as a common problem on
your website with any resolution.
I have escalated the case to our second level support team who will be more than happy to look in to this further.
They will not be in over the weekend so please be patient and await their response.
The problem you are having is that with the introduction of trophies to the game, it is no longer possible to transfer saved games between accounts. This was done to prevent an exploitation of the trophy system.
Sorry for any inconvenience this has caused.
Thanks for the reply. However, I am not trying to use this with a different
playstation online account. I am signed in as myself(the same account that I
used on my other playstation) the only difference is that I am on different
playstation hardware(a new PS3).
Once I logged onto the new PS3, it was able to synhronize the trophies I had
with another game that uses trophies(Warhawk) with no problem.
The save game thAT I am trying to use was one that existed before trophies,
but that being the case, I am still
If what your saying applies to different physical systems and NOT
playstation accounts, then if someone has a bacup file and their playstation
dies and they have to get it replaced, they will not be able to restore the
Please let me know if the issue is regarding online accounts or physical
Thank you for your time.
The problem is in fact with the Playstation hardware. If the game supports trophies, the save file will get locked to the Playstation that the game was played on and a save file created.
We are sorry that this is causing you problems, but unfortunately there is no way to get the save file to work on another PS3. If you want to take this further then all i can suggest is that you get in touch with Sony Technical support, as it is the hardware causing the save file to not be copied to another system.
Once again, sorry for the inconvenience this is causing you.
Yeah, I figured that too, but it was obvious they weren't reading the details of the problem right out of the gate. They had names like Paul and Ian, but with the level of troubleshooting they gave the issue, I figured those were their selected "American" names. Either that or Rockstar just has really lazy support.
Is there a forum that Sony monitors that you or anyone else might be aware of(if not this one)?
ya hey i think like some games on psp the savedata is based on mac addresses so tht might be y it wont load Rockstar put tht on ps3 savedata and the PSN account is also based on mac address cause i tryed usin my account on my friends ps3 and it wouldnt work it sucks but to use the save data on another ps3 u might wanna try takin ur hard drive out and puttin it in the other one
try disconnecting from the internet on the PS3 deleting the game data for gta4 NOT THE SAVE DATA then load the game and save the save files you want in a new slot then reconnect to internet turn the game on and it'll update this time and it should work like normal. Worked or me.
I know this is an old topic but do what the guy above said, delete the GAME DATA(not save) and log off of playstation network. Then try, this has happend to me and I did this, and it worked perfictly. You just won't get the trophies that the person already recived without doing the mission again.