Reply
Sep 14 2012
By: superlad1 First Son 6 posts
Offline

Friends List Deleted!

12 replies 3413 views Edited Sep 14, 2012

Right after I updated my Ps3, my entire friends list was deleted! I know for a fact that it has been deleted because I was able to re-friend some of the people previously on the list. Out of my 3 accounts, only one account had all the friends deleted. Does anybody know why this happened and knows any information? I would greatly appreciate it.

Message 1 of 13 (3,413 Views)
MVP Support
Registered: 01/09/2010
Online
42479 posts
 

Re: Friends List Deleted!

[ Edited ]
Sep 14, 2012

superlad1 wrote:

Right after I updated my Ps3, my entire friends list was deleted! I know for a fact that it has been deleted because I was able to re-friend some of the people previously on the list. Out of my 3 accounts, only one account had all the friends deleted. Does anybody know why this happened and knows any information? I would greatly appreciate it.


Welcome to the PlayStation Community.

 

I've had this happen to me before, it's happened to others too, my problem corrected itself after a day or so, I wouldn't worry about it too much, not yet anyway, let it be for a day or so, if it's still like it Monday then it may be worth contacting Sony's customer support.

CMNTY_SIG_MVP_300x50_002B.jpg

Customer Service - 1-800-345-SONY (7669)
Account & billing Support -1-877-971-SONY (7669)
Available Mon to Fri 8am - 8pm PST
Live Chat Available Mon-Sat 6am-10pm PST & Sun 6am-8pm PST
Message 2 of 13 (3,409 Views)
0 Likes
First Son
Registered: 09/14/2012
Offline
6 posts
 

Re: Friends List Deleted!

Sep 14, 2012

Okay I'l try that. Thanks for the reply!

 

Message 3 of 13 (3,405 Views)
0 Likes
MVP Support
Registered: 01/09/2010
Online
42479 posts
 

Re: Friends List Deleted!

[ Edited ]
Sep 15, 2012

superlad1 wrote:

Okay I'l try that. Thanks for the reply!

 


You're welcome, just give it till the weekend is over then if it's still not righted itself give CS a call.

CMNTY_SIG_MVP_300x50_002B.jpg

Customer Service - 1-800-345-SONY (7669)
Account & billing Support -1-877-971-SONY (7669)
Available Mon to Fri 8am - 8pm PST
Live Chat Available Mon-Sat 6am-10pm PST & Sun 6am-8pm PST
Message 4 of 13 (3,397 Views)
0 Likes
First Son
Registered: 09/14/2012
Offline
6 posts
 

Re: Friends List Deleted!

Sep 15, 2012

I don't know if this means anything but I just noticed that about a fourth of my Friends List got sent to my Block List.

 

Message 5 of 13 (3,387 Views)
0 Likes
MVP Support
Registered: 01/09/2010
Online
42479 posts
 

Re: Friends List Deleted!

Sep 15, 2012

superlad1 wrote:

I don't know if this means anything but I just noticed that about a fourth of my Friends List got sent to my Block List.

 


That's a little odd, a quarter of them huh, that is odd!

 

I'd still give it a couple of days, however if there are certain friends you play with regularly I see no reason why you shouldn't re-add them back to your friends list though.

CMNTY_SIG_MVP_300x50_002B.jpg

Customer Service - 1-800-345-SONY (7669)
Account & billing Support -1-877-971-SONY (7669)
Available Mon to Fri 8am - 8pm PST
Live Chat Available Mon-Sat 6am-10pm PST & Sun 6am-8pm PST
Message 6 of 13 (3,381 Views)
0 Likes
First Son
Registered: 09/14/2012
Offline
6 posts
 

Re: Friends List Deleted!

Sep 17, 2012

It's monday, and its still deleted.  Should I just call Sony?

Message 7 of 13 (3,359 Views)
0 Likes
MVP Support
Registered: 01/09/2010
Online
42479 posts
 

Re: Friends List Deleted!

Sep 17, 2012

superlad1 wrote:

It's monday, and its still deleted.  Should I just call Sony?


Hmmm, to be honest I thought/hoped it would have returned by now, yea go ahead & give them a call, I'm not sure what they're going to suggest to you, come back to us here when you've spoken to them.

 

Good luck!

CMNTY_SIG_MVP_300x50_002B.jpg

Customer Service - 1-800-345-SONY (7669)
Account & billing Support -1-877-971-SONY (7669)
Available Mon to Fri 8am - 8pm PST
Live Chat Available Mon-Sat 6am-10pm PST & Sun 6am-8pm PST
Message 8 of 13 (3,348 Views)
0 Likes
MVP Support
Registered: 03/01/2010
Offline
24784 posts
 

Re: Friends List Deleted!

Sep 17, 2012

superlad1 wrote:

I don't know if this means anything but I just noticed that about a fourth of my Friends List got sent to my Block List.

 


 

Are you set to auto-login? Maybe someone is pranking you.

Message 9 of 13 (3,341 Views)
0 Likes
First Son
Registered: 09/14/2012
Offline
6 posts
 

Re: Friends List Deleted!

Sep 21, 2012

One week later and their all still gone. I just called Sony and they basically just said to me that it shouldn't have happened and that there is nothing to do about it. Only thing I can do is try and find a way to find their names and re-add them all. Smiley Sad

 

Message 10 of 13 (3,324 Views)
0 Likes