To fix the problem with the PS3 not working on netflix after the 3.72 update you need to RESET netflix app on the PS3, Reset NOT Reinstall.
To do this trick, do the following: Start the netflix app from the PS3 and immediately as you start the app hold the Start and Select buttons together. It should ask you if you want to Reset Netflix. Say yes and you will need to reenter your Netflix credentials (email and password). It should then start working.
I do not know if anyone else has confirmed this but the most recent Playstation 3 Update to version 3.72 seems to break Netflix, now after starting the Netflix app the screen goes black. Please advise all Netflix PS3 users.
Also, please reply to this comment as to confirm or deny if you had the same problem, I really want to how many people this is affecting.
Some said it might be just Netflix, but I can still access on my XBOX 360, I'm pretty sure its the PS3 update.
Mine too. How many people worked on this update? And nobody caught this before release.... wow. You guys are just top notch huh???
Just started up my PS3 to watch a movie on Netflix while I write a paper and I updated Netflix to its current version and then the screen went black. I tried doing the reset thing and my screen is still black. Why!?!!?!??!?!?!
No issues on my end. I saw this post and was worried but pushed forward with the update anyway and I never had a problem thankfully. I hope that this whole glitch doesn't cause problems with anyone else.
I tried restting NF twice, but no love. After confirming "Yes, I'd like to reset" I never see anything else. Just a black screen. Meh! I'll bang on it some more later tonight to see if something shakes loose.
Now as to what caused the problem: Netflix was working just fine for me, even after the update. But after watching some NF last night I turned off the system and now today it's a black screen on NetFlix startup. While they are likely related it did not immediately manifest upon installing the 3.72 update and then launching NF.