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Jan 28 2013
By: gwegory First Son 5 posts
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Deactivating account

8 replies 227 views Edited Jan 28, 2013

I recently had the YLOD and I sent my ps3  to Sony and they told me to deactivate my online account which I did. Then a few days later they sent me a new ps3 and that doesn't work turns off after a hour or 2. So I rang them up again and they said to deactivate my account again and will send you another ps3. So I tried to to deactivate and it says I can't. So the question is does anyone know why?

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First Son
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Re: Deactivating account

Jan 28, 2013

Need help ASAP

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Treasure Hunter
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Re: Deactivating account

Jan 28, 2013

https://account.sonyentertainmentnetwork.com/pc/login.action

 

try that link.  it will let you log into your SEN account and you can deactivate systems from there

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First Son
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Re: Deactivating account

Jan 28, 2013

ive already done that and it says, You have deactivated your devices recently and cannot use this feature at this time.

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Treasure Hunter
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Re: Deactivating account

Jan 28, 2013

Not sure what to tell you then.  If you deactivated your PS3 systems and then went on the current PS3 to activate it, it should work.  If not call Sony and explain you already did the above step and it's still not working.

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First Son
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Re: Deactivating account

Jan 28, 2013

I will do cheers mate

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Treasure Hunter
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Re: Deactivating account

Jan 28, 2013

Only other thing i can think of is you said that the current PS3 you got was from Sony as a replacement right?  Maybe who ever had the system last didnt deactivate it and that may be why...  again not really sure tho.  Sorry i couldnt offer better info to help you out

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Treasure Hunter
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Re: Deactivating account

Jan 28, 2013

Also if i remember correctly that site will only let you deactiavte systems once every 6 months.  That may also be the cause is that you already used that site before to deactivate the previous system and now there's a time limit on it.

 

At least i remember something about a time limit in the past, but maybe they changed that.... not sure.

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First Son
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Re: Deactivating account

Jan 28, 2013

its fine i think ringing them is the best  option

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